Elysha Moring
Brisbane,QLD
Summary
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
17
17
years of professional experience
Work History
Food and Beverage Attendant
Sunnybank Community Sports Club
Sunnybank, QLD
05.2009 - Current
- Ensured compliance with health and safety regulations within the restaurant.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Maintained a positive attitude towards coworkers and customers at all times.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Cleaned spills immediately using appropriate methods per company policy.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Created food displays according to established standards and replaced dated products with fresh.
- Greeted guests with friendliness and professionalism.
Cosmetic Counter Manager
Clinique
Mt Gravatt, QLD
03.2007 - 04.2009
- Ensured compliance with company policies and procedures at the counter level.
- Assisted customers with product selection, application and purchase decisions.
- Monitored stock levels to ensure sufficient supply of products.
- Managed cash registers accurately while processing transactions efficiently.
- Provided guidance on makeup techniques during special events such as weddings or proms.
- Resolved customer complaints in a professional manner.
- Inspected displays regularly for cleanliness, accuracy and organization.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Provided demonstrations of cosmetic products to potential buyers.
- Participated in team meetings to discuss strategies for increasing sales volumes.
- Trained and supervised counter personnel in customer service techniques.
- Developed and maintained relationships with customers to ensure repeat business.
- Advised customers on the latest trends in cosmetics products.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Attended trainings and seminars to gain product line proficiency.
Education
High School Diploma -
Macgregor State High School
QLD12-1998
Skills
- Staff Leadership
- Meal prep
- Food safety knowledge
- Beverage Preparation
- Upselling strategies
- Stock management
- Retail sales customer service
- Customer Relations
- Client Relations
- Professional telephone demeanor
- High-energy attitude
- Problem-solving abilities
- Retail Marketing
Timeline
Food and Beverage Attendant
Sunnybank Community Sports Club
05.2009 - Current
Cosmetic Counter Manager
Clinique
03.2007 - 04.2009
High School Diploma -
Macgregor State High School
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