Elysha WALSH
Wattle Park ,SA
Summary
Distinguished in enhancing customer experiences and operational efficiencies. My expertise in patient triage and unwavering commitment to teamwork have solidified my reputation as a reliable and professional asset.
Overview
9
9
years of professional experience
Work History
Pick/Packer and Delivery Driver
Girl Friday Organics
03.2024 - Current
- Communicated effectively with team members, enhancing efficiencies by collaborating efforts and coordinating packing procedures.
- Identified stock discrepancies and damaged goods, ensuring quality control and customer satisfaction.
- Delivered goods to customers in a timely and efficient manner, consistently meeting schedules and deadlines.
Guest Experience Specialist
CABN Pty Ltd
06.2022 - 09.2023
- Created welcoming and personalised experiences by anticipating customers needs and delivering tailored service that exceeded guest expectations.
- Proficiently utilised multiple computerised platforms and programs to facilitate daily operations and clerical responsibilities.
- Managed time effectively, collaborating with other departments to ensure timely execution of urgent and non urgent tasks.
- Improved customer satisfaction ratings through application of superior conflict resolution and problem-solving abilities.
- Implemented marketing and promotional initiatives to increase occupancy.
- Fostered a culture of continuous improvement, reviewing processes and contributing recommendations that increased operational efficiencies by 45% in 12months.
- Consistently achieved and surpassed targets and personal KPI's, driving team success and facilitating rapid company expansion.
Senior Veterinary Nurse / Reception Coordinator
Willunga and Aldinga Veterinary Services Pty Ltd
04.2015 - 05.2022
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Scheduled appointments and surgeries effectively, triaging urgency of care and enhancing patient outcomes.
- Maintained a calm and professional demeanour in emergency situations, adjusting priorities and delivering support to multidisciplinary team.
- Obtained comprehensive medical histories from clients and accurately documented the details in patient management software.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Performed admission and discharge consultations with clients, utilising effective communication skills to explain treatments, answer questions and alleviate concerns.
- Offered guidance and support to enhance the professional growth of junior veterinary nurses.
- Attended industry conferences, workshops, and seminars to stay current on best practices within the field of veterinary nursing.
Education
Think Change Act Seminar
Wellness At Work
2019
Chrysalis Junior Leaders
Lincoln Institute
2019
Leadership Intelligence
Crampon's Consulting
2019
Emerging Leaders
Lincoln Institute
2018
Certificate IV, Veterinary Nursing
TAFE
2014
Certificate IV, Dog Behaviour And Training
National Dog Training Federation
2012
Skills
- Customer Experience Optimization
- Complaint Resolution
- Patient Triage
- Active Listening
- Remain Calm Under Pressure
- Teamwork and Collaboration
- Attention to Detail
- Clear Communication
- Responsible and Reliable
- Professional Demeanour
Referees
Henri Weedon
Proprietor
0420 543 407
girlfridayorganics@gmail.com
Karyn Kent
Chief Operating Officer
0410 591 239
karynkent@gmail.com
Simone Swansson
Business Administration Manager
0407 877 614
sswansson@willungavets.com.au
Timeline
Pick/Packer and Delivery Driver
Girl Friday Organics
03.2024 - Current
Guest Experience Specialist
CABN Pty Ltd
06.2022 - 09.2023
Senior Veterinary Nurse / Reception Coordinator
Willunga and Aldinga Veterinary Services Pty Ltd
04.2015 - 05.2022
Think Change Act Seminar
Wellness At Work
Chrysalis Junior Leaders
Lincoln Institute
Leadership Intelligence
Crampon's Consulting
Emerging Leaders
Lincoln Institute
Certificate IV, Veterinary Nursing
TAFE
Certificate IV, Dog Behaviour And Training
National Dog Training Federation
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