Elyshia Jeffery
Essendon,VIC
Summary
Dynamic executive assistant with a proven record of providing high-level support to managing directors and C-suite executives. Highly organised and detail-oriented, excelling in managing complex calendars, ensuring confidentiality, and demonstrating strong time management skills. Recognised for successfully coordinating high-stakes projects and leveraging advanced software skills to streamline administrative processes. Proactive approach and initiative drive successful outcomes, making a valuable asset to any leadership team.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Executive Assistant
CareStack
01.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Supported business needs of corporate partners and internal staff during meetings and company events.
- Updated databases using Excel and company CRM systems to track, analyse, and report on performance and sales data.
- Coordinated cross-functional communication between corporate partners, clients, and internal teams to support strategic alignment.
- Streamlined operations and prioritised tasks, allowing senior staff to increase productivity.
- Maintained strict confidentiality across all executive and client communications
Personal Assistant
Royal Melbourne Hospital / NorthWest Mental Health
10.2022 - 12.2024
- Expertly managed complex calendars for C-Suite executives and Managing Directors, maximising productivity and ensuring optimal use of time.
- Led end-to-end project coordination, including brokerage funding, research grants, relocations, and the disaggregation procedures of NWMH—managing budgets, timelines, and deliverables to align with strategic objectives.
- Built and maintained strong relationships with key internal and external stakeholders, acting as a liaison to ensure clear, consistent communication across departments and partners.
- Planned and executed company-wide meetings and events, managing logistics, catering, venue coordination, and materials preparation.
- Compiled and formatted meeting agendas, briefing papers, reports, and presentations, ensuring clarity, brand consistency, and timely delivery. Transcribed minutes and tracked action items to improve follow-up and accountability.
- Utilised advanced proficiency in Microsoft Office Suite and project management tools to streamline administrative processes and enhance workflow efficiency.
- Provided effective problem solving support and consistently served as a reliable go-to resource for colleagues, recognised for responsiveness and adaptability.
Personal Secretary / Office Manager
VKB Medical - Obstetrics, Gynaecology and IVF Spec
04.2022 - 10.2022
- Delivered exceptional customer service by promptly responding to inquiries and accommodating special requests, fostering strong client relationships.
- Coordinated office operations, including appointment scheduling, theatre listings, and the maintenance of medical records and documentation.
- Handled office bookkeeping tasks such as insurance billing, patient payments, invoicing, and reconciling accounts receivable discrepancies.
- Oversaw all office logistics, including inventory management, equipment maintenance, and workspace organisation to support smooth daily operations.
- Identified opportunities to streamline processes, improve client communication, and enhance recordkeeping for greater efficiency.
- Managed both paper and electronic filing systems, ensuring accurate document routing and handling all incoming and outgoing correspondence, including mail, faxes, and emails.
- Quickly adapted to new systems and procedures, contributing to increased efficiency and productivity in day-to-day tasks.
- Maintained a clean, organized, and welcoming reception area, reinforcing a professional and client-friendly environment.
Administration Officer
Healthscope - Northpark Private
04.2021 - 04.2022
- Managed master calendars and coordinated appointment scheduling for providers, optimising patient flow and maximising provider availability.
- Oversaw financial processes, including Medicare and expense reports, ensuring accuracy and compliance.
- Managed patient invoicing and payments, investigated discrepancies, and maintained accurate financial records.
- Handled high volumes of inbound and outbound communication via telephone and email, providing timely and professional responses.
- Performed front office operations with strong data entry skills, maintaining accurate records in the medical database system.
- Received, processed, and accurately routed laboratory results to the appropriate clinical staff to ensure efficient patient care.
- Provided comprehensive administrative support, including document preparation, copying, faxing, and filing.
- Greeted and assisted visitors and clients in a professional and friendly manner, ensuring a welcoming front office environment.
Crew Member
McDonald's
04.2017 - 04.2021
- Delivered exceptional customer service across McCafé, front counter, and drive-thru, consistently meeting quality and efficiency standards.
- Supported team operations in a fast-paced environment, assisting with training and mentoring new staff.
- Handled cash and electronic transactions with accuracy and maintained inventory levels to ensure smooth service.
- Developed strong communication, multitasking, and conflict resolution skills through daily customer interactions.
Administrative Assistant
Insulbrick ICF (School Holiday Work Experience)
03.2018 - 09.2020
- Liaised with vendors, contractors, and professional services personnel to receive orders, coordinate activities, and communicate instructions.
- Managed incoming and outgoing calls, accurately recording messages for distribution to staff.
- Scheduled office meetings and client appointments for managing directors.
Education
High School Diploma -
Assumption College
Kilmore, VIC11-2019
Skills
- Executive support
- Calendar management
- Travel administration
- Project management
- Event coordination
- Interpersonal communication
- Data entry and performance metrics
- Advanced MS office suite
- Proficient in Apple and Google Workspace
- Technical support
- Time management
- Customer service
Certification
- Working with Children Check - Volunteer, VIC State Government - Feb 2025
- Cert II Animal Studies, Kangan Institute - 2018
- HLTAID002 Provide basic emergency life support HLTAID003 Provide first aid, St John Ambulance Australia - Nov 2020
- HLTAID009 Provide cardiopulmonary resuscitation, CPR First Aid - July 2022
- Victorian RSA License - 2019
Timeline
Executive Assistant
CareStack
01.2025 - Current
Personal Assistant
Royal Melbourne Hospital / NorthWest Mental Health
10.2022 - 12.2024
Personal Secretary / Office Manager
VKB Medical - Obstetrics, Gynaecology and IVF Spec
04.2022 - 10.2022
Administration Officer
Healthscope - Northpark Private
04.2021 - 04.2022
Administrative Assistant
Insulbrick ICF (School Holiday Work Experience)
03.2018 - 09.2020
Crew Member
McDonald's
04.2017 - 04.2021
High School Diploma -
Assumption College
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