Elysia Murray
Melbourne
Summary
Highly motivated professional with experience in both hospitality and the promotional merchandise industry. Skilled in client relationship management, exceptional customer service, and global sourcing to align products with brand objectives. Experienced in delivering high-quality guest experiences in fast-paced environments while maintaining top service standards. A creative thinker who thrives in both team settings and independent roles, with strong communication skills and a commitment to customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender / Waitress
The Old Farm Inn
10.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender / Waitress
Tilsworth Golf Club
10.2024 - 12.2024
- Provided exceptional service to customers, ensuring a welcoming and enjoyable experience
- Serve a variety of alcoholic and non-alcoholic beverages
- Handling cash, credit card payments, and balancing the till at the end of shifts
- Accurately took customer orders
- Monitored and replenished stock levels, ensuring the bar was always well-supplied
- Maintained a clean and organised bar area, adhering to health and safety regulations
- Managed prompt and effective food service for large functions.
Bartender
Agency
05.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Quickly adapted to various POS systems during events.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Client Services & Operations Coordinator
Prominate
05.2024 - 12.2024
- Acting as direct support to Account Managers, Account Directors & Client Services Directors
- Managing enquiries and related sales opportunities for company merchandise
- Sourcing products from both the UK and internationally
- Preparing presentations and quotes daily
- Arranging client samples
- Setting up stock products and SKUS and managing stock
- Processing enquiries from initial sourcing / quotation through to delivery (end to end process)
Key accounts Administrator
Deta Electrical Ltd
01.2020 - 04.2023
- Whilst I still had the same responsibilities as my previous Field Sales support role, I had been given more responsibility, being promoted to manage internal key accounts
- To cover retail administration when a staff member is on leave, keeping on top of my key accounts along with the retail side of the business
Field Sales Support Administrator
Deta Electrical Ltd
05.2017 - 08.2019
- Managing Home Counties region of sales accounts internally
- Working closely supporting external Area Sales Managers to hit sales targets
- Targeted to achieve monthly KPI’s whilst maintaining a high level of accuracy
- Mentor to new Field sales support administrators
- Up selling sales promotions
- Handling incoming calls from customers and end users
- To ensure customer orders are processed and dispatched within our 2-3-day timeframe
- Administration and quality assurance for Annual stock take
- Covering for Sales Support Manager as and when needed
- Use of Microsoft Word and Excel for administration
- Health and Safety representative for Sales and Customer Services teams
Customer service advisor
ASOS customer care
09.2016 - 05.2017
- To ensure customers queries are answered with the aim of a first-time resolution
- To ensure that queries are responded to within our 4-hour response time
- To ensure the best Customer Care experience is given to all customers
- To achieve KPI's whilst maintaining excellent quality
- To highlight trends in any customer queries
Front of House Receptionist
Westminster Lodge
09.2015 - 09.2016
- Meeting and Greeting Customers
- Answering Telephone
- Booking Classes and arranging Membership
- Arranging group parties
- Updating customer database to targets
- Ensuring retail stand is always fully stocked
Food & Beverage Team Member
Holiday Inn
03.2014 - 09.2015
- Waitress service
- Taking orders and payment
- Setting tables for functions
- Room service delivery and collection
- Being front of house to book guests into restaurant and welcoming them
Volunteer
Empire Theatre Arts
01.2010 - 01.2012
- I have been involved with this company, both performing in productions and carrying out 'front of house' duties
- My duties included:
- Greeting guests, guiding them to facilities and showing them to their seats
- Selling programmes and tickets
- Taking beverage orders, serving drinks and keeping beverage station fully stocked
Education
GCSE & A-Level
Queensbury School
Dunstable UK2016
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Responsible alcohol service
- Creative
- Payment processing
- Cash register operation
- Food service
- Beverage preparation
- Fast learner
- Teamwork and professionalism
- Professional service standards
Hobbies and Interests
- Spending quality time with family and friends
- Traveling and exploring new places
- Staying physically active through gym sessions and dog walks
- Listening to music and attending concerts or theatre trips
Certification
RSA - VIC
Timeline
Bartender / Waitress
The Old Farm Inn
10.2024 - 12.2024
Bartender / Waitress
Tilsworth Golf Club
10.2024 - 12.2024
Bartender
Agency
05.2024 - 10.2024
Client Services & Operations Coordinator
Prominate
05.2024 - 12.2024
Key accounts Administrator
Deta Electrical Ltd
01.2020 - 04.2023
Field Sales Support Administrator
Deta Electrical Ltd
05.2017 - 08.2019
Customer service advisor
ASOS customer care
09.2016 - 05.2017
Front of House Receptionist
Westminster Lodge
09.2015 - 09.2016
Food & Beverage Team Member
Holiday Inn
03.2014 - 09.2015
Volunteer
Empire Theatre Arts
01.2010 - 01.2012
GCSE & A-Level
Queensbury School
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