Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Elysia Tranter

Deebing Heights,QLD

Summary

Hello, I'm Elysia Tranter, an energetic and dedicated professional with a diverse background. Over the course of 9 months, I successfully managed a retail store, showcasing my skills in leadership and multitasking. Additionally, I spent 6 months in the field of recruitment, further enhancing my adaptability and interpersonal abilities. During my tenure at Serco, I developed into a dynamic and results driven team leader, with a focus on delivering high-quality assignments and fostering team development. I can be described as enthusiastic, bubbly, and honest. I am recognised for my hardworking nature and my interpersonal skills, which allow me to build strong relationships with clients and customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader (Secondment)

Serco (Transperth Contract)
Perth, WA
04.2025 - 06.2025
  • Assisted in managing a team of 26 customer service representatives, ensuring high-quality standards through guidance and coaching.
  • Coordinated daily tasks to promote efficient workflow and enhance team collaboration.
  • Trained new employees on company policies and operational procedures for seamless integration.
  • Supervised call centre agents to guarantee quality service and adherence to established protocols.
  • Resolved escalated customer issues using effective communication and problem-solving skills.
  • Monitored call metrics to identify areas for improvement in service delivery.
  • Reviewed individual employee files regularly for documentation accuracy.
  • Motivated team members through positive feedback and communication.

Customer Service Representative

Serco (Transperth Contract)
Perth, WA
01.2024 - 04.2025
  • Delivered exceptional customer service through face-to-face interactions and phone support.
  • Identified customer needs promptly to enhance satisfaction.
  • Managed high-volume inbound calls in a fast-paced call center environment.
  • Escalated complex issues to supervisors for efficient resolution.
  • Maintained comprehensive knowledge of products, promotions, and policies for effective assistance.
  • Educated customers on Smartriders and relevant promotions.
  • Resolved complaints swiftly by collaborating with other departments to meet customer requirements.
  • Updated customer accounts with accurate information as needed.

Graduate Recruitment Consultant

Valrose
Perth, WA
10.2022 - 05.2023
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Advised clients on best practices when recruiting new employees.
  • Maintained accurate records of all applicants' information throughout the recruitment process.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Attended industry events and conferences to network with potential hires.
  • Coordinated interview schedules between hiring managers and applicants.
  • Regularly monitored progress of active searches against set timelines.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.

Store Manager

YD.
Carousel (Myer), WA
06.2022 - 10.2022
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Organized store layout, fixtures and visual merchandising standards.

Store Manager

Ghandna Clothing
Success, WA
03.2022 - 05.2022
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Completed routine store inventories.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer service issues promptly.
  • Submitted orders for new inventory.

CurrentSales Assistant

R.M Williams
Perth, WA
09.2021 - 03.2022
  • Accepted and completed cash and credit card payments
  • Built and maintained relationships with peers and upper management to drive team success
  • Answered incoming telephone calls to provide store, products and services information
  • Fostered relationships with customers to expand customer base and retain business
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
  • Received and processed product returns and coordinated disposal of defective or broken items
  • Priced out products for customers and drew up sales paperwork
  • Used product knowledge to assist customers and suggest products
  • Processed daily client transfer requests
  • Responded to customer requests for unavailable products and suggested other suitable options
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.

Member Consultant

Goodlife Health Clubs
Myaree, WA
03.2021 - 09.2021
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records. Answered phones, issued equipment and completed guest check-in.
  • Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
  • Advertised current promotions to increase enrollment using various social media platforms.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Built relationships with customers and community to promote long term business growth.

Retail Assistant

Calvin Klein
PERTH AIRPORT, Western Australia
09.2020 - 01.2021
  • I Listened to customer needs and desires to identify and recommend optimal products. While working at Calvin Klein i Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions during the busy Christmas Period.
  • I Assisted customers by answering questions and fulfilling requests.
  • Created inviting environment for customers by maintaining store organization and cleanliness such as COVID-19 cleaning.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Assistant

The Athletes Foot
Darwin, NT
01.2019 - 02.2020
  • Provided pricing information to customers regarding specific products.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Processed cash and credit
  • Education card payments.
  • Accepted and processed product returns.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Skills

  • Call centre management
  • Quality assurance
  • Performance monitoring
  • Inbound and outbound calling
  • Sales Tracking
  • Microsoft 365
  • Strong interpersonal skills
  • Recruitment and Hiring
  • Candidate Sourcing
  • Goal Setting
  • Staff Scheduling
  • Money Handling
  • Client Relations
  • Visual Merchandising
  • Motivated team player
  • People Oriented
  • POS systems knowledge
  • Stocking, replenishing and ordering
  • Product and Service sales
  • Communication Skills
  • Natural leader
  • Customer service
  • Adaptability
  • Good Telephone Etiquette
  • Pricing and Signage Updating

Certification

Dare to Lead Trained - Based on the Research of Brenè Brown - Issued, Nov 22

Gender Equity Sourcing Accreditation - Work180 - Issued, Nov 22

References

References available upon request.

Timeline

Team Leader (Secondment)

Serco (Transperth Contract)
04.2025 - 06.2025

Customer Service Representative

Serco (Transperth Contract)
01.2024 - 04.2025

Graduate Recruitment Consultant

Valrose
10.2022 - 05.2023

Store Manager

YD.
06.2022 - 10.2022

Store Manager

Ghandna Clothing
03.2022 - 05.2022

CurrentSales Assistant

R.M Williams
09.2021 - 03.2022

Member Consultant

Goodlife Health Clubs
03.2021 - 09.2021

Retail Assistant

Calvin Klein
09.2020 - 01.2021

Sales Assistant

The Athletes Foot
01.2019 - 02.2020

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Elysia Tranter