Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elyssa Clark

Summary

Friendly candidate with passion for providing excellent customer service and facilitating client satisfaction. Hardworking and flexible individual who is focused on delivering the best service and assistance where possible. Outstanding multitasker and able to manage time very well. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Motivated Crew Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hospitality and Retail Worker

Belrowes By The Bay
09.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.

Supervisor

Clean As A A Whistle
01.2020 - 01.2021
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.

Bartender

Barron Valley Hotel
06.2020 - 09.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Bachelor of Physiotherapy - Physiotherapy

James Cook University
Townsville, QLD
12.2026

High School Diploma -

St Peter's Lutheran College
Brisbane, QLD
11.2019

Skills

  • Sales Promotion
  • Computer literacy
  • Reliability and punctuality
  • Team collaboration
  • Customer service excellence
  • Attention to detail
  • Active listening
  • Conflict resolution
  • Effective communication
  • Product knowledge expertise
  • Loss prevention awareness
  • Interpersonal skills
  • Point of sale systems
  • Multitasking capabilities
  • Professional appearance
  • Complaint Handling

Certification

First Aid Certification

Cardiopulmonary Resuscitation Certification

Yellow Card

Blue Card

Responsible Service of Alcohol

Responsible Service of Gaming

Type O Driver's Licence

Covid Vaccinations

Timeline

Hospitality and Retail Worker

Belrowes By The Bay
09.2021 - Current

Bartender

Barron Valley Hotel
06.2020 - 09.2020

Supervisor

Clean As A A Whistle
01.2020 - 01.2021

Bachelor of Physiotherapy - Physiotherapy

James Cook University

High School Diploma -

St Peter's Lutheran College

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Elyssa Clark