Elyssa Townsend
RICHMOND,NSW
Summary
Dedicated and highly motivated professional committed to adapting and thriving in dynamic environments characterized by change and challenge. Possesses strong logical and critical thinking skills, ensuring valuable contributions to team success by prioritizing the interests of the company, brand, and services. Proven ability to efficiently resolve client and management requests within agreed time frames while fostering a collaborative team atmosphere. Equipped with essential skills, qualifications, and personal attributes aligned with organizational goals, ready to support growth and drive success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail
Liquorland
01.2023 - Current
- Customer Service
- POS
- Ordering & Putting stock away
- Inventory management
- Store Opening and Closing
- Liaising with management
- Adhering to OH&S policy & procedure
- Working as apart of a team
- Ability to work alone
- Stock counting
- Stock coding
- Assisting Customers with help finding a drink to their preference
- Following direction & instruction
- Planograms
- Staff Management
- Upselling
Wait staff/Event staff
Atura Hotel
01.2022 - 01.2023
- Bar Service
- Table service
- Buffet set up and refill
- Setting up functions
- Cleaning
- Customer service
- Stock handling
- Cash handling
- Refilling of stock
- Cash Register operations
- Maintain clean work environment
Customer Service
McDonalds
01.2022 - 01.2023
- Taking orders
- Cleaning
- Customer service
- Refilling of Stock
- Maintaining a clean work environment
- Customer Service
- Taking of orders
- Tending to special requests
- Ensuring workstations & workplace was clean & safe
- General housekeeping duties
- Stock handling
- Cash handling
- Refilling of stock
- Operating cash register
- Adhering to OH&S policy & procedure
- Working as part of a team
- Following direction & instruction
- Liaising with management
Labourer
IPA recruitment
01.2019 - 01.2020
- Inventory
- Chemical handling
- Cleaning
- Pick packing
- Wrapping palettes
Wait staff/Event staff
Atura Hotel
01.2017 - 01.2019
- Bar Service
- Table service
- Buffet set up and refill
- Setting up functions
- Cleaning
- Customer service
- Stock handling
- Cash handling
- Refilling of stock
- Cash Register operations
- Maintain clean work environment
Gaming Staff
Cedars Tavern
01.2015 - 01.2016
- Poker Machine Operations
- Bar Service
- Food Service
- Cash Register operations
- Maintain clean work environment
- Packing up/closing and reconciling poker machines
Bar Attendant
ANZ Stadium
01.2012 - 01.2015
- Bar Service
- Cash Register operations
- Maintain clean work environment
Customer Service
McDonalds - Kings Park
01.2007 - 01.2010
- Customer Service
- Taking of orders
- Tending to special requests
- Ensuring workstations & workplace was clean & safe
- General housekeeping duties
- Stock handling
- Cash handling
- Refilling of stock
- Operating cash register
- Adhering to OH&S policy & procedure
- Working as part of a team
- Following direction & instruction
- Liaising with management
Education
Responsible Service of Alcohol -
01.2022
Responsible conduct of Gambling -
01.2022
Higher School Certificate - undefined
Blacktown Girls High School
01.2010
Skills
- Commitment to the provision of quality customer service
- Prompt and courteous manner
- Able to work autonomously or in a team environment
- Excellent organizational & time management skills
- Ability to prioritize and manage tasks & workloads
- Computer Proficient – Microsoft Office, Photoshop
- Typing and keyboard skills
- Honest, reliable with a strong work ethic
- Self-motivated, enthusiastic & willing to learn
- Good listener & able to follow direction/instruction
- Cash Register Operations, EFTPOS and Cash Handling skills
- Responsible service of Alcohol
- Responsible Conduct of Gambling
- Current Drivers Licence and own transport
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gaming
Timeline
Retail
Liquorland
01.2023 - Current
Wait staff/Event staff
Atura Hotel
01.2022 - 01.2023
Customer Service
McDonalds
01.2022 - 01.2023
Labourer
IPA recruitment
01.2019 - 01.2020
Wait staff/Event staff
Atura Hotel
01.2017 - 01.2019
Gaming Staff
Cedars Tavern
01.2015 - 01.2016
Bar Attendant
ANZ Stadium
01.2012 - 01.2015
Customer Service
McDonalds - Kings Park
01.2007 - 01.2010
Higher School Certificate - undefined
Blacktown Girls High School
Responsible Service of Alcohol -
Responsible conduct of Gambling -
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