ELYTHEA KOUTOULAS
Sydney
Summary
Experienced with curriculum development, instructional leadership, and staff training. Utilizes innovative teaching methods to enhance learning experiences and improve educational outcomes. Knowledge of building strong educational frameworks that support both student achievement and faculty development.
Overview
25
25
years of professional experience
Work History
Senior Training and Medical Education Manager
Medtronic
01.2018 - Current
- Enhanced curriculum quality by implementing innovative teaching strategies and educational technologies.
- Established a positive learning environment through clear expectations, consistent routines, and effective communication with Internal field Staff.
- Managed budgets and resources effectively, ensuring optimal allocation of funds towards educational programs and activities.
- Managed partnerships with external organizations to provide additional resources and opportunities for Clinical Field Specialists.
- Designed and executed engaging, HCP education programs that are targeted, purposeful, and increased neuromodulation knowledge and skills
- Maintained relevant medical faculty and key opinion leader relationships with special emphasis on identifying and retaining and onboarding clinician faculty of the highest quality, integrity and effectiveness for Medical Education programs.
- Ensured timely updates to the course curricula to reflect changes in product offerings and market demands.
- Frequently provided guidance and coaching to HCP and MDT Faculty.
- Motivated, influenced and lead cross-functional teams to achieve common goals and objectives.
- Anticipated, identified and resolved high-level problems associated with completing projects and executing programs
- Drove innovative educational methods across digital and virtual platforms using LMS and other state of the art tools.
- Collaborated with cross functional groups (Product Marketing, Sales, Product Development, Patient and Technical Services, Legal, Quality, Clinical, and Regulatory) to create education programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
- Stay abreast of education and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
- Demonstrated education effectiveness through systematic program evaluation and continuous improvement strategy.
- Developed strong and ongoing relationships with sales, marketing and clinician partners by attending education programs, society and congress events as needed.
- Maintained a high level of competency in disease management, and Medtronic device therapy application and related systems through continuous learning (i.e. seminars, self-study, workshops, literature review, etc.)
TERRITORY MANAGER
Medtronic
06.2013 - 01.2018
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Active member of Launch team for New Neuromodulation product - Intellis Platform
- ANZ Master Trainer for Launch of Intellis Platform
- Active Member of the Australian Stroke taskforce representing TDD
- Active Member of the Global SISTERS taskforce (6 months)
- Emphasized product features based on analysis of customers' needs
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Facilitated educational activities, e.g Cadaver Labs, Inservices.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Trained and mentored sales representatives in sales techniques and strategies.
- Products included Spinal Cord Stimulators, Intrathecal Drug Pumps and Sacral Nerve Stimulators
- Executed the highest level of clinical, technical and sales knowledge / support in order to build strong customer relationships and drive revenue
- Built, Developed and maintained Customer relationship through executing business strategies to leverage sales within accounts
- Key Customers included Neurosurgeons, Pain Physicians, Nursing Staff, Theatre Staff, Nurse Unit managers, Practice managers, and Business directors
- Developed new customers and business opportunities enabling on territory growth and overall state growth
- Constant data analysis to track sales, growth and trends in my territory
- Sales targets for FY14, FY15, FY16 achieved
- FY14 over 50% growth vs LY and FY15 Over 60% growth vs LY
SPECIALIST REPRESENTATIVE
Novartis Pharmaceuticals
12.2009 - 03.2013
- In Field Launch of Cardiovascular and Diabetes Portfolios
- Calling on Endocrinologist, Cardiologist, Nephrologists, Diabetes Educators
- Cross sectional work with Internal customers, involving 4 territories, 3 Regional Sales Managers and 20 Gp representatives
- Product Champion with Marketing team for Diabetes Portfolio
- Consistent data analysis of pharmacy data, tracking sales, market share
SPECIALIST REPRESENTATIVE
GlaxoSmithKline
03.2008 - 12.2009
- In Field Launch of Diabetes, and Urology Portfolios
- Calling on Endocrinologist, Cardiologist, Nephrologists, Diabetes Educators, Urologist, and Nurse Unit Managers
- Cross sectional work with internal customers involving 4 territories, 3 Regional Sales Managers and 20 Gp representatives in order to drive revenue
- Field Trainer for Diabetes portfolio and Sales force effectiveness
GP SALES REPRESENTATIVE
GlaxoSmithKline
12.2006 - 02.2008
- Launched Diabetes portfolio, Cervical Cancer Vaccine
- Sold Respiratory and Cardiovascular products
TEACHER
NSW High Schools
11.2001 - 12.2006
- Casual Teacher, Specialised in PD / H / PE, and Outdoor education. Assisted in hospitality, Visual arts, Drama, Science, Biology.
- (Secondary 7-12)
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
PROGRAM CO-ORDINATOR, REMOTE AREA & WILDERNESS EXPEDITIONS
The Collaroy Centre
01.2000 - 09.2006
- Designed, implemented and facilitated outdoor education programs
- Met with Prospecting Clients, discussed their required outcomes, designed, implemented and facilitated programs based on all these outcomes
- Client groups included year 4 to year 12 school students, corporate groups, Drug and Alcohol Rehabilitation groups and 'At Risk' Teenage groups
- Developed & implemented emergency response plans
- Developed, implemented and facilitated Training Programs for internal staff, including implementation of child protection policies, O.H & S Standards, and Standard Operational Procedures
Education
Bachelor of Health Science - Exercise Science (Education)
University of Western Sydney
Sydney, NSW01-2006
Certificate IV in Outdoor Education - Outdoor Education
Outdoor Recreational Industry Council
Sydney, NSW01-2005
Certificate IV Assessment And Workplace Training - Adult Training And Education Work Place Assessment
College of Further Education (COFE)
Sydney, NSW01-2005
Wilderness First Aid Course -
The Safety Network
Sydney, NSW01-2004
Diploma in Sports And Fitness Training -
Newcastle And Hunter TAFE NSW
Newcastle, NSW01-2002
Skills
- Curriculum Development
- Strategic Planning
- Project Coordination
- Effective Written Communication
- Strong Presentation Skills
- Training and Development (HCP / Internal Staff)
- Stakeholder Engagement
- Workshop Facilitation
- Analytical Skills
Accomplishments
Developed an educational program leveraging new technology from Israel to help HCPs enhance their surgical skills in areas where cadaver labs are not always feasible. This program received a Medtronic Innovation Award and a $100,000 educational grant, enabling my Medtronic ANZ team to acquire the technology and implement the program. It has benefited hundreds of HCPs across Australia and the Asia Pacific region by allowing them to develop surgical skills without the need for a cadaver
Timeline
Senior Training and Medical Education Manager
Medtronic
01.2018 - Current
TERRITORY MANAGER
Medtronic
06.2013 - 01.2018
SPECIALIST REPRESENTATIVE
Novartis Pharmaceuticals
12.2009 - 03.2013
SPECIALIST REPRESENTATIVE
GlaxoSmithKline
03.2008 - 12.2009
GP SALES REPRESENTATIVE
GlaxoSmithKline
12.2006 - 02.2008
TEACHER
NSW High Schools
11.2001 - 12.2006
PROGRAM CO-ORDINATOR, REMOTE AREA & WILDERNESS EXPEDITIONS
The Collaroy Centre
01.2000 - 09.2006
Bachelor of Health Science - Exercise Science (Education)
University of Western Sydney
Certificate IV in Outdoor Education - Outdoor Education
Outdoor Recreational Industry Council
Certificate IV Assessment And Workplace Training - Adult Training And Education Work Place Assessment
College of Further Education (COFE)
Wilderness First Aid Course -
The Safety Network
Diploma in Sports And Fitness Training -
Newcastle And Hunter TAFE NSW
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