Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elza Casserly

Penrith,NSW

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Results-driven [Job Title] accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for [Area of expertise]. Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.

Overview

27
27
years of professional experience

Work History

Customer Service Supervisor

Coles Supermarket
Kings Langly, New South Wales
11.2012 - Current

Customer Contact

Cash Handling

Till Reconciliation

End of Day Reports

Rostering

Accepting Deliveries

Supervising Staff






Customer Service Assistant

Toll Tech Services
Erskineville, NSW
06.2001 - 05.2008

Deliver scheduling

Customer contact

Driver Contact


Data Entry Clerk

Baiada Poultry
Pendle Hill, NSW
10.1998 - 11.2003

Data Entry for Accounts Receivable

Entering payments

Reconciling Bank Statements

Scanning documents

Answering phones

filling


Education

Education

TAFE NSW Miller Campus
Miller
08.2019

High School Diploma -

Colyton High School
St. Mary's, NSW
12.2000

Skills

  • Motivational Leadership
  • Recruitment and Hiring
  • Handling Customer Complaints
  • Staff Development and Training
  • Coaching and Mentoring
  • Decision Making
  • Complex Problem Solving
  • Report Preparation and Analysis
  • Performance Management
  • Regulatory Compliance

Timeline

Customer Service Supervisor

Coles Supermarket
11.2012 - Current

Customer Service Assistant

Toll Tech Services
06.2001 - 05.2008

Data Entry Clerk

Baiada Poultry
10.1998 - 11.2003

Education

TAFE NSW Miller Campus

High School Diploma -

Colyton High School
Elza Casserly