Elzani Moulder

1. Lash Application & Client Services

• Classic, hybrid, volume, and mega volume lash extensions
• Customizing lash maps to fit client eye shapes
• Cleaning and prepping lashes
• Post-application care instructions
• Touch-ups/fills and removal

2. Client Management & Communication

• Booking and confirming appointments
• Handling rescheduling and cancellations
• Maintaining client records (styles, allergies, preferences)
• Follow-ups for retention and satisfaction
• Answering questions via phone, email, or social media

3. Marketing & Content Creation

• Taking before-and-after photos
• Creating content for Instagram, TikTok, etc.
• Running promotions
• Engaging with followers and potential clients

4. Sanitation & Setup

• Cleaning tools and workspace between clients
• Disinfecting lash beds, tweezers, and surfaces
• Organizing supplies (lashes, glues, tapes, brushes)

5. Business Operations & Inventory

• Ordering lash supplies and tracking stock
• Managing payments
• Handling taxes and business licenses
• Tracking income and expenses
• Continuing education and staying up to date with trends

• Trained clients during strength training, cardio vascular exercise and stretching.
• Designed specific workout systems for individual clients based on performance ability.
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
• Experienced in group classes: ABS, Legs, Bums and Tums and Tabata with a capacity of 8 clients

• Followed company regulations and rules to promote safe environment for travelers and employees.
• Oversaw maintenance of all required equipment and sent it out for required services.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
• Answered passenger questions and provided solutions to issues arising during flights.
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Scheduled office meetings and client appointments for staff teams.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.