Summary
Overview
Work History
Education
Skills
Timeline
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Emma Clark

Wyee,NSW

Summary

Dedicated and compassionate Home Care Worker at Hammond Care, skilled in enhancing client independence and well-being through effective communication and meticulous medication management. Proven ability to foster trusting relationships and provide emotional support, ensuring a high quality of life for clients while maintaining organized service areas.

Professional caregiver with solid background in providing compassionate and efficient home care services. Strong focus on teamwork, adaptability, and delivering high-quality results. Skilled in personal care, medication management, and creating supportive environments. Reliable and responsive to changing needs, ensuring clients' well-being and comfort.

Overview

11
11
years of professional experience

Work History

Specialised Home Care Worker

Hammond Care
02.2023 - Current
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
  • Assisted disabled clients to support independence and well-being.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
  • Eased family concerns by offering emotional support and guidance on various aspects of home care management.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Facilitated social engagement for isolated clients through engaging activities and companionship services that improved overall quality of life.
  • Supported client independence by providing transportation services to appointments, social events, and errands.
  • Ensured timely medication administration by diligently managing medication schedules for multiple clients.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques for dementia or cognitively impaired patients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Pharmacy Assistant

Toukley AMCAL Pharmacy
09.2014 - 02.2023
  • Counted and labeled prescriptions with correct item and quantity.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Merchandised over-the-counter goods and rotated stock.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Verified order information against computer database.
  • Supported operations with filing, copying and faxing.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Received incoming supplies and stocked in correct locations.
  • Operated cash register and other front counter tasks to facilitate daily operations.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Prepared bills for insurance companies and submitted required paperwork.

Education

Business Administration

Oakland’s College, St.Albans, Herts, England
United Kingdom
01.1994

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient care
  • First aid and safety
  • Emotional support
  • Meal preparation
  • Mobility support
  • Medication administration
  • Transfer techniques
  • Medical appointment coordination
  • Fall prevention
  • Toileting assistance
  • Personal hygiene support
  • Elderly care
  • Compassion and empathy
  • Dementia care
  • Social interaction
  • Incident reporting
  • Disability support

Timeline

Specialised Home Care Worker

Hammond Care
02.2023 - Current

Pharmacy Assistant

Toukley AMCAL Pharmacy
09.2014 - 02.2023

Business Administration

Oakland’s College, St.Albans, Herts, England

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Emma Clark