Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Em Williams

Burwood,NSW

Summary

Dynamic Head Barista with a proven track record at Mabel’s Emporium, mastering latte art and specialty drink preparation while leading teams with empathy and decisiveness. Elevated customer experience and fostered a loyal base through expert coffee knowledge and exceptional service standards. Excelled in hygiene enforcement and adaptability under pressure, contributing to a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Head Barista

Mabel’s Emporium
07.2022 - 10.2024
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.

Barista

Mama Fit
03.2021 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Pharmacy Assistant

NHS
01.2020 - 03.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.

Education

GCSE - English Lit

Burgess Hill Academy
UK
06.2019

Skills

  • Barista mentoring
  • Specialty drink preparation
  • Food safety compliance
  • Latte art mastery
  • Adaptability under pressure
  • Supply ordering
  • Coffee roasting
  • Cleanliness enforcement
  • Recipe creation
  • Espresso expertise
  • POS system operation
  • Hygiene standards
  • Time management
  • Problem-solving
  • Decision-making
  • Team leadership

Languages

English
Native or Bilingual

Timeline

Head Barista

Mabel’s Emporium
07.2022 - 10.2024

Barista

Mama Fit
03.2021 - 05.2022

Pharmacy Assistant

NHS
01.2020 - 03.2021

GCSE - English Lit

Burgess Hill Academy
Em Williams