Em Williams

Burwood,NSW

Summary

Dynamic Head Barista with a proven track record at Mabel’s Emporium, mastering latte art and specialty drink preparation while leading teams with empathy and decisiveness. Elevated customer experience and fostered a loyal base through expert coffee knowledge and exceptional service standards. Excelled in hygiene enforcement and adaptability under pressure, contributing to a positive and efficient work environment.

Overview

years of professional experience

Work History

Head Barista

Mabel’s Emporium

07.2022 - 10.2024

Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.

Barista

Mama Fit

03.2021 - 05.2022

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.

Pharmacy Assistant

NHS

01.2020 - 03.2021

Kept pharmacy counter and related areas clean, neat and organized.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Assisted pharmacy staff with preparing medications and filling orders.
Merchandised over-the-counter goods and rotated stock.

Education

GCSE - English Lit

Burgess Hill Academy

06.2019

Skills

Barista mentoring
Specialty drink preparation
Food safety compliance
Latte art mastery
Adaptability under pressure
Supply ordering
Coffee roasting
Cleanliness enforcement

Recipe creation
Espresso expertise
POS system operation
Hygiene standards
Time management
Problem-solving
Decision-making
Team leadership

Languages

English

Native or Bilingual

Timeline