Ema Cabenalotu
Newcastle
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Alana Care Support Services
11.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Poultry
Baiada Poultry
08.2023 - 11.2023
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Increased order processing speed by maintaining an organized and clean work area.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Reduced product damage rates through careful handling and proper packaging materials usage.
- Contributed to positive workplace culture through effective communication and collaborative problem-solving efforts with colleagues.
- Placed items into bags, boxes or other containers.
- Sealed containers and packages with glue, tape or other materials.
- Assembled boxes, cartons and containers to package items.
- Labeled containers, container tags or products.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
- Cleaned and maintained production area and equipment.
Education
Certificate III Medical Administration - Health Administration
TAFE NSW
NSW06-2026
Certificate III Business Administration - Business Administration
TAFE NSW
NSW06-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Filing
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Timeline
Administrative Assistant
Alana Care Support Services
11.2023 - 12.2024
Poultry
Baiada Poultry
08.2023 - 11.2023
Certificate III Medical Administration - Health Administration
TAFE NSW
Certificate III Business Administration - Business Administration
TAFE NSW
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