Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Hobbies and Interests
Timeline
Generic

Joella Kallon

Sydney,NSW

Summary

Dynamic social worker with a proven track record at HOST INTERNATIONAL, excelling in crisis intervention and client advocacy. Skilled in active listening and meticulous record-keeping, I effectively assess client needs to develop impactful treatment plans. Committed to fostering collaboration and ensuring client satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Social Worker

HOST INTERNATIONAL
Sydney , NSW
11.2023 - 12.2023
  • Provided crisis intervention services, as needed.
  • Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
  • Actively advocated for systemic change within organizations that serve vulnerable populations.
  • Maintained accurate records of client progress and interactions according to agency standards.
  • Conducted assessments of client needs, strengths, and resources to develop treatment plans.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Participated in professional development activities such as seminars, workshops, trainings.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.

Chandler Macleod

Big W
05.2023 - 07.2023
  • Processes orders in a fast-paced environment.
  • Maintains quality controls to ensure correct products and quantity are fulfilled.
  • Reviews feedback and ensure customer satisfaction.
  • Maintains a clean and safe store environment.
  • Works with other team members to ensure proper communication, documentation, and knowledge transfer.

Store Operations

HelloFresh
Sydney
03.2023 - 05.2023
  • Processed customer orders.
  • Maintained a clean and safe workplace.
  • Ensured accurate data entry using computer inventory system and scanning devices.
  • Collaborated across teams to ensure knowledge sharing.
  • Prioritised tasks to meet service level agreements (SLA).

Warehouse Operations

Vet Lab
St Mary's
09.2022 - 02.2023
  • Processed orders accurately and efficiently using computerised inventory systems.
  • Verified order accuracy and quality control. Inspected items for defects and damage.
  • Prepared orders for shipment, labelled packages, and arranged them for delivery.
  • Organised inventory and restocked shelves, ensuring accurate inventory levels.
  • Maintained a clean and safe work environment, adhering to safety protocols and procedures.

Customer Service

KFC
Sydney
02.2019 - 10.2019
  • Provided exceptional customer service to restaurant patrons, ensuring a positive dining experience.
  • Welcomed customers, took orders, and processed payments accurately.
  • Demonstrated knowledge of menu items, ingredients, dietary restrictions, and provide recommendations based on customer requirements.
  • Maintained a clean and organised work environment, including dining area, kitchen, and restrooms.
  • Resolved customer inquiries, concerns with professionalism and empathy.
  • Worked collaboratively with team members to ensure smooth operations and timely service.

Education

Diploma - Community and family services

TAFE NSW
NSW
06-2024

High school diploma -

Sir Joseph Banks High School

Certificate - retail

TAFE

Skills

  • Excellent customer service and communication skills
  • Attention to detail and accuracy in data entry
  • Ability to work collaboratively in a team environment
  • Good working knowledge of Microsoft Excel
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Record-keeping
  • Active listening
  • Client needs assessment
  • Client confidentiality
  • CPR, first aid, AED
  • Risk assessment

Accomplishments

  • Certificate for Participation, Evans High School Green Team
  • Quality Achievement Award in Geography
  • Quality Achievement Award in English
  • Quality Achievement award in History
  • Quality Achievement award for school attendance
  • Certificate For First Aid

Custom

HOST INTERNATIONAL 

Valentine-0413776994

KFC

Jane Cudmore 

0408683081

Hobbies and Interests

  • Cooking
  • Cleaning
  • Gym
  • Dance
  • Listening music

Timeline

Social Worker

HOST INTERNATIONAL
11.2023 - 12.2023

Chandler Macleod

Big W
05.2023 - 07.2023

Store Operations

HelloFresh
03.2023 - 05.2023

Warehouse Operations

Vet Lab
09.2022 - 02.2023

Customer Service

KFC
02.2019 - 10.2019

Diploma - Community and family services

TAFE NSW

High school diploma -

Sir Joseph Banks High School

Certificate - retail

TAFE

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Joella Kallon