Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Emad Ghoz

Emad Ghoz

Sydney,NSW

Summary

Over 20 years of experience leading complex programs and delivering large-scale electronic security, automation, and smart infrastructure systems across Australia and the GCC. Specialized in high-impact initiatives for critical infrastructure, data centers, and smart city developments. Proven ability to drive stakeholder engagement, strategic alignment, and cross-functional collaboration to ensure program success. Career highlights include major projects . Certified in PMP, PRINCE2, PSP, and ITIL, with deep regional experience in both the public and private sectors. Known for crafting tailored, value-driven solutions that align with client vision, optimize operations, and foster long-term strategic partnerships.

Overview

20
20
years of professional experience

Work History

Global Account Program Manager

Convergint
09.2022 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Conductedbusiness reviews and develops improvement plans to optimize project outcomes.
  • Collaborated with the Lead Account Executive and local sales teams to introduce innovative solutions, aligning customer strategies with internal expertise.
  • Tracked financial performance across all projects and services, performing account analysis to identify trends and provide business recommendations.
  • Managed and oversees the operational aspects of global projects for key accounts, such as Microsoft, SAP, AWS, and Morgan Stanley data centers.
  • Develops and implements programs by deploying standard processes and tools to drive internal efficiencies and ensure consistent project delivery.
  • Created and maintained Playbooks and delivery procedures to standardize practices.


Project Director

Prosys Services
12.2021 - 09.2022
  • Oversaw and managed project managers, ensuring projects are delivered according to set goals.
  • Led and developed project engineering and design initiatives.
  • Oversaw budget development and financial tracking, ensuring cost-effective execution of complex projects.
  • Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
  • Directed project design functions, developed proposals and conversed with customers and funders.
  • Developed comprehensive project plans that clearly outlined key milestones, resource allocation, and risk mitigation strategies.

Project Manager

SAPIO / Telstra SNP Monitoring
10.2017 - 12.2021
  • Led end-to-end delivery of integrated electronic security and automation systems, overseeing all phases from planning and design to commissioning and client handover.
  • Forecasted project budgets, revenue, and cost flow, ensuring financial targets were met through accurate tracking and proactive adjustments.
  • Directed on-site installation and commissioning activities across multiple sites by managing subcontractors effectively and maintaining compliance with safety and quality standards.
  • Prepared comprehensive project documentation including scope submissions, schedules, installation and commissioning ITPs, and detailed O&M manuals.
  • Delivered multiple high-profile security projects, exceeding client expectations and achieving Telstra SNP Monitoring’s strategic objectives.
  • Applied PMI-PMBoK and PRINCE2 methodologies to enhance project governance, improve delivery timelines, and ensure stakeholder alignment.

Project I Service Manager

Indra Australia
09.2015 - 10.2017
  • Oversaw the roll-out of a maintenance program for 340 Sydney Trains sites, including material purchasing and project scheduling, ensuring site equipment installation through subcontractor management in line with Indra & Sydney Trains policies.
  • Managed on-site works delivered by subcontractors, ensuring quality and uninterrupted operations.
  • Planned, managed, and delivered maintenance and asset management for Sydney Trains and Transport for NSW Rail network Electronic Security Systems.
  • Led a highly skilled subcontracted team providing technical support, asset management, and preventive and corrective maintenance.
  • Applied the ITIL framework in service design, service operations, and continuous improvement.
  • Responsible for staffing, planning, and performance enhancements.
  • Improved service delivery and reduced failure rates, ensuring full compliance with contractual SLAs and KPIs.

Service Manager

Honeywell International
01.2013 - 07.2015
  • Successfully led and managed a multicultural, skilled, and diverse team of 40 engineers and technicians to deliver various challenging installation projects and service contracts.
  • Developed and executed a successful business plan, achieving significant growth and generating orders.
  • Planned and managed preventive and corrective maintenance.
  • Implemented cost-effective methodologies in line with financial plans.
  • Supported sales teams by conducting job site surveys, reviewing estimates for accuracy, participating in sales bidding programs, and providing technical training and guidance.
  • Participated in the Estimate Review Process for cumulative jobs totaling $15M.
  • Achieved high performance in financial AOP, monthly revenue GM, HSE plans, customer satisfaction, spot and AMC renewal, forecasting vs. actual analysis, and team development.
  • Developed and delivered the service contract for large-scale SMS and BMS systems at 'The Dubai Mall.'
  • Managed service accounts for the Downtown Address Hotel, Dubai International Financial Centre, Dubai Royal Air Wing, and Emaar Square.

Senior System Engineer

Honeywell International
08.2008 - 01.2013
  • Delivered installation and commissioning of various Honeywell systems, including CCTV, copper/optical fiber cabling, access control systems, intrusion systems, building management systems, fire alarms, and automation solutions.
  • Supervised a team of technicians, ensuring they remained motivated, trained, and recognized.
  • Prepared various testing, commissioning, and maintenance plans.
  • Maintained high standards for maintenance quality and operating procedures.
  • Successfully delivered service contracts and projects for access control, CCTV, fire alarms, and BMS.
  • Led the commissioning activities for the SMS Security Management System at the Dubai Mall project, which included 2300 CCTV cameras, 1800 access control doors, and 330 intercom devices.
  • Achieved system design, installation, and commissioning for multiple project scales.

Projects Engineer

G4S
01.2006 - 08.2008
  • Conducted site surveys, system designs, project management, and oversaw installation work from commissioning to final handover for physical security systems.
  • Performed bench testing of new equipment and designed integrations between security systems to meet customer needs.
  • Successfully delivered multiple physical security projects and maintenance contracts to prominent international and local organizations.

Education

BSC. -

Telecommunication & Electronic Engineering
07.2004

PGM -

Program Management Professional
05-2024

Course - Smart Cities Solutions And Technologies

EDX
02-2025

PRINCE2 Project Management Practitioner Certified -

PRINCE2
12.2018

Certified ITIL Information Technology Infrastructure Library. Foundation -

ITIL
06.2017

Management for a Competitive Edge - undefined

ICMS open 2 study
03.2017

Hewlett-Packard Technical Training on Service Manager, SiteScope, Operations Manager, Network Node Manager, Universal CMDB and Ops Bridge Reporter. - Technical training on 3PAR, MSA, San, Brocade, IMC, Networking

HP, NSW, Australia
01.2017

Strategic Management - undefined

Open Universities Australia
12.2016

Certificate IV in Security and Risk Management and planning - CPP40707

TAFE NSW, NSW, Australia
09.2016

Genetec Security Center- Omnicast & Enterprise Technical Training -

Genetec
01.2016

PMI-PMboK - #1817592

PMP license
05.2015

RCM. - undefined

Reliability Centered Maintenance course
02.2015

Financial Acumen For Non-Financial Managers . -

Honeywell
10-2012

Testing & Commissioning For Honeywell XLS 300 & XL -

Honeywell
06-2011

Technical Training BMS System ,EBI & Temaline ACS -

Honeywell
10-2008

Cisco Certified Network Associate (CCNA) -

CISCO
06-2006

Skills

  • Management Methodologies: Program management, PMP, PRINCE2 & Six Sigma
  • Program Tools & Skills: Resource Planning, Budget Forecasting, Cross-functional Leadership, Stakeholder Engagement
  • Physical Security Professional (PSP) ASIS: Physical security assessments, designs, applications, implementations, and integrations
  • Risk & Compliance: Security Risk Assessments, Strategic Security Planning, Australian Government PSPF
  • Standards & Methodologies: ITIL, RCM (Reliability-Centered Maintenance), Australian ICT & Security Standards
  • Electronic Security & Automation Systems: Genetec VMS, Honeywell BAS/FAS, ProWatch, SMS, and full Honeywell product suite (EBI, DVM, MAXPRO, EXelWeb, Temaline)
  • Access Control Platforms: Lenel, Gallagher, Challenger, MultiMax, Symmetry, Temaline, ProWatch
  • Video Surveillance & Integration: Genetec Security Center, Honeywell DVM, CCTV commissioning & design
  • Building & Facility Systems: HVAC, BMS/BAS, Fire Alarm Systems, WHS compliance, Building Controls
  • Networking & IT Systems: HPE 3PAR, MSA, SAN, Brocade, IMC, Routers, Switches, IT Communications
  • Monitoring & Management Tools: HPE Service Manager, OpsBridge, Network Node Manager, SiteScope
  • Software & Productivity Tools: Microsoft Office Suite, SQL, Project Management Tools, Infographic/Presentation Software

Certification


  • PMI-PMboK PMP Certificate
  • PRINCE2 Project Management Practitioner Certificate
  • ITIL Information Technology Infrastructure Library. Foundation
  • ·PSP. Physical Security Professional Certified. ASIS International. Certificate
  • NSW Security License
  • NSW Licensed Security Advisor


Accomplishments

  • Successfully led the delivery of mission-critical data center programs for Microsoft, AWS, and SAP across Australia and New Zealand, implementing standardized delivery frameworks and governance playbooks.
  • Transformed high-risk and time-sensitive security projects into profitable, strategic wins by aligning client vision with tailored program delivery—resulting in long-term account growth.
  • Spearheaded a major maintenance and asset management program for Sydney Trains’ electronic security network across 340+ sites, achieving SLA compliance and enhanced operational uptime.
  • Designed and deployed a modern service model based on ITIL and RCM principles for large-scale IP CCTV infrastructure—significantly improving reliability and lifecycle performance.
  • Successfully delivered and maintained the BMS and SMS systems for The Dubai Mall and key Emaar properties, ensuring contract renewals and earning recognition for customer satisfaction.
  • Led a Six Sigma initiative to streamline service delivery processes, boosting Net Promoter Scores and reinforcing client relationships across multiple regional portfolios.
  • Exceeded annual operating plan (AOP) targets by driving effective cost control and resource optimization, achieving a working capital turnover of 115% and improving gross margins.
  • Developed innovative integrated physical security designs that enhanced competitiveness in pursuits for mega projects and contributed to Thales’ and Honeywell’s business growth in the region.

Timeline

Global Account Program Manager - Convergint
09.2022 - Current
Project Director - Prosys Services
12.2021 - 09.2022
Project Manager - SAPIO / Telstra SNP Monitoring
10.2017 - 12.2021
Project I Service Manager - Indra Australia
09.2015 - 10.2017
Service Manager - Honeywell International
01.2013 - 07.2015
Senior System Engineer - Honeywell International
08.2008 - 01.2013
Projects Engineer - G4S
01.2006 - 08.2008
ICMS open 2 study - Management for a Competitive Edge,
Open Universities Australia - Strategic Management,
TAFE NSW - Certificate IV in Security and Risk Management and planning, CPP40707
PMP license - PMI-PMboK, #1817592
Reliability Centered Maintenance course - RCM.,
Telecommunication & Electronic Engineering - BSC.,
Program Management Professional - PGM,
EDX - Course, Smart Cities Solutions And Technologies
PRINCE2 - PRINCE2 Project Management Practitioner Certified,
ITIL - Certified ITIL Information Technology Infrastructure Library. Foundation,
HP - Hewlett-Packard Technical Training on Service Manager, SiteScope, Operations Manager, Network Node Manager, Universal CMDB and Ops Bridge Reporter., Technical training on 3PAR, MSA, San, Brocade, IMC, Networking
Genetec - Genetec Security Center- Omnicast & Enterprise Technical Training,
Honeywell - Financial Acumen For Non-Financial Managers .,
Honeywell - Testing & Commissioning For Honeywell XLS 300 & XL,
Honeywell - Technical Training BMS System ,EBI & Temaline ACS,
CISCO - Cisco Certified Network Associate (CCNA) ,

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