Emad Mahmoud

• Conducted armed mobile and static patrols to ensure the safety and security of people, assets, and properties across diverse locations, including high-risk and high-value sites.

• Monitored and operated advanced surveillance systems, including CCTV, to detect, deter, and respond to suspicious activities promptly.

• Responded effectively to emergency situations, including medical incidents, fire alarms, unauthorized access, and potential threats, maintaining professionalism and adhering to safety protocols.

• Safeguarded high-value assets, sensitive areas, and restricted zones, ensuring compliance with strict security procedures and client requirements.

• Communicated and coordinated with local law enforcement, emergency services, and other stakeholders to manage escalated incidents and ensure public safety.

• Prepared detailed incident reports, risk assessments, and daily activity logs to document security breaches, safety concerns, and operational updates accurately.

• Conducted routine inspections of premises, equipment, and security measures to identify and address vulnerabilities.

• Delivered excellent customer service by interacting professionally with clients, staff, and members of the public, maintaining a courteous and authoritative presence.

• Assisted in crowd management, access control, and conflict de-escalation during public events or high-traffic scenarios.

• Maintained proficiency in the safe handling and use of firearms, ensuring compliance with legal and organizational standards.

• Assisted in training new technicians on proper procedures for installing, maintaining, and repairing ATMs, ensuring high-quality service delivery.
• Sustained uptime for ATM networks by working closely with remote monitoring teams to promptly identify and address any technical issues.
• Promoted a secure environment for both customers and employees by adhering strictly to safety guidelines during all service activities.

• Communicating between job supervisors and new homeowners
• Use all Microsoft outlets for record keeping, calculating, and report writing
• Handling complaints from clients
• Communicating between tradesmen and clients
• Responding to emails and phone calls from clients

• Organising and packing shelves
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service
• Satisfying customers’ needs and service