EMAN AKTIFAN
Summary
Qualified trainer and assessor with a Certificate IV in Training and Assessment, and current experience delivering and assessing nationally recognised VET qualifications within an RTO environment. Complemented by extensive experience in education and business environments. Specialised in delivering engaging learning experiences that cater to diverse learning styles and needs. Skilled in curriculum development, student assessment, and implementing continuous improvement approaches to enhance teaching quality. Combines strong business acumen from marketing background with proven ability to manage stakeholders, lead teams, and deliver measurable results. Experienced in both face to face and online learning environments with expertise in blended learning approaches.
Overview
24
24
years of professional experience
Work History
Trainer and Assessor (VET)
MAX Solutions RTO (0667)
09.2025 - Current
- Deliver and assess accredited VET training across classroom, online, blended, workplace, and vocational placement settings.
- Provide mentoring, feedback, and academic support to ensure student progression and completion.
- Mark assessments and participate in validation and moderation activities in line with Standards for RTOs (2015).
- Maintain compliant student records, assessment evidence, and trainer documentation within aXcelerate.
- Coordinate with employers and supervisors to support workplace learning and vocational placements.
- Ensure compliance with RTO policies, WHS obligations, and quality assurance frameworks.
- Contribute to continuous improvement through feedback, resource review, and validation processes.
- Maintain professional and vocational currency with ongoing documented professional development.
Primary/Secondary/VCE Online Academic Tutor
Cluey Learning
01.2021 - Current
- Deliver personalised online tutorial sessions in primary and secondary English, Mathematics, and VCE Biology.
- Create engaging and interactive online lessons using diverse teaching methods and resources.
- Implement blended learning options and incorporate mobile technologies to enhance learning.
- Assess student progress and adjust teaching strategies to meet individual needs.
- Develop and deliver effective interventions for students requiring additional support.
- Collaborate with other tutors to share best practices and resources.
- Utilise online platforms including Zoom to facilitate remote tutoring sessions.
- Provide timely feedback and constructive guidance to promote academic growth.
- Monitor student performance and maintain accurate records.
- Communicate with parents/guardians regarding student progress.
Marketing Campaign Manager
AGL – PTY LTD, Melbourne, Australia
01.2008 - 12.2017
- Managed end-to-end campaign development from concept to review.
- Delivered direct marketing, online, and telemarketing acquisition/retention campaigns.
- Provided detailed briefs to key stakeholders including external agencies.
- Managed campaign budgets and financial metrics.
- Conducted data analysis and delivered accurate reporting.
- Built and maintained strong stakeholder relationships.
- Demonstrated strong analytical skills and attention to detail.
- Led virtual teams to achieve objectives through effective delegation.
Direct Marketing Account Manager
CIGNA Life Insurance International, Wellington, New Zealand
01.2006 - 12.2008
- Managed development, implementation, and review of tactical marketing campaigns.
- Developed direct marketing communications and telemarketing materials.
- Produced and analysed campaign planning and execution reports.
- Managed solicitation budgets and monitored requirements by campaign.
- Developed and maintained excellent working relationships with stakeholders and partners.
Marketing Campaign Coordinator
Telstra, Melbourne, Australia
01.2005 - 12.2006
- Developed concept test campaigns and in-market campaigns.
- Coordinated campaigns from concept to completion across stakeholder teams.
- Managed legal input to campaign development and implementation.
- Supervised experiment setup and reporting requirements.
- Allocated resources, estimated timelines, and developed evaluation plans.
Sales Development Lead
Telstra, Melbourne, Australia
01.2005 - 12.2005
- Provided sales development initiatives and support to Sales center.
- Managed training requirements for the Sales center.
- Coordinated communication and incentive initiatives.
- Facilitated training courses and introduction of new initiatives.
- Analysed data to produce measurable improvements in sales targets.
Sales Team Leader
Telstra, Melbourne, Australia
01.2002 - 12.2004
- Managed teams of Sales Consultants to achieve sales targets while maintaining customer satisfaction.
- Conducted daily briefs and presentations to update teams on new processes and campaigns.
- Delivered one-on-one training sessions to improve product/process knowledge.
- Assessed team members’ skill levels and assigned appropriate work.
- Role: Stay-at-Home-Parent
- Duration: 2017-2020
- Volunteered in community and school events.
- Completed online courses in Child Psychology, Makeup Artistry, French language, and Digital Marketing.
- Worked as a freelance Makeup Artist.
- Role: Marketing Professional (Test & Learn)
- Duration: 2004-2005
- Tested pre-launched campaign initiatives for consumer and small business segments.
- Role: Sales Consultant
- Duration: 2001-2002
- Provided customer service and met sales targets.
Education
Certificate IV - Training and Assessment
Melbourne Polytechnic
01.2025
Master in Business Administration (MBA) -
Deakin University
01.2009
Bachelor of Applied Science -
Deakin University
01.2002
Fundamentals of Digital Marketing -
Google Digital Garage
01.2022
Skills
- Delivery and assessment of training
- Conducting compliant assessment activities
- Providing structured learner support
- Delivery of personalised online tuition
- Monitoring student progress
- Providing academic feedback
- Applying inclusive teaching practices
- Management of marketing and business initiatives
- Stakeholder engagement
- Governance driven planning
- Budget management
- Data analysis
- Performance reporting
- Leadership and coordination of teams
References
Available upon request
Key Skills Summary
- Delivery and assessment of nationally recognised training across face-to-face, online, blended, and workplace settings in accordance with Training and Assessment Strategies
- Conducting compliant assessment activities including marking, validation, moderation, and maintenance of audit-ready evidence aligned to the Standards for RTOs (2015)
- Providing structured learner support, feedback, and progression monitoring for diverse and disadvantaged cohorts
- Delivery of personalised online tuition aligned to curriculum and assessment standards in English, Mathematics, and VCE Biology
- Monitoring student progress and adapting teaching strategies to individual learning needs
- Providing clear, documented academic feedback to students and parents/guardians
- Applying inclusive teaching practices to support diverse learning styles and learning needs
- Management of end-to-end marketing and business initiatives within large, regulated organisations including Telstra, AGL, and CIGNA Life Insurance
- Stakeholder engagement, briefing, and reporting across internal teams and external agencies
- Governance driven planning, budget management, data analysis, and performance reporting
- Leadership and coordination of cross-functional teams with strong attention to compliance, documentation, and measurable outcomes
Personal Information
Citizenship: Australian Citizen
Timeline
Trainer and Assessor (VET)
MAX Solutions RTO (0667)
09.2025 - Current
Primary/Secondary/VCE Online Academic Tutor
Cluey Learning
01.2021 - Current
Marketing Campaign Manager
AGL – PTY LTD, Melbourne, Australia
01.2008 - 12.2017
Direct Marketing Account Manager
CIGNA Life Insurance International, Wellington, New Zealand
01.2006 - 12.2008
Marketing Campaign Coordinator
Telstra, Melbourne, Australia
01.2005 - 12.2006
Sales Development Lead
Telstra, Melbourne, Australia
01.2005 - 12.2005
Sales Team Leader
Telstra, Melbourne, Australia
01.2002 - 12.2004
Certificate IV - Training and Assessment
Melbourne Polytechnic
Master in Business Administration (MBA) -
Deakin University
Bachelor of Applied Science -
Deakin University
Fundamentals of Digital Marketing -
Google Digital Garage