Eman Sajid
Garden City,New York
Summary
Proven customer service expert with a track record of resolving complaints and improving customer loyalty at Texas Chicken & Burgers. Excels in problem-solving and active listening, enhancing user experience and operational efficiency. Demonstrated ability in money handling and critical thinking, achieving significant customer satisfaction levels. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Texas Chicken & Burgers
Elmont, New York
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Carvel Ice Cream Store
Garden City, New York
07.2023 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Primary School Teacher
Zaka Public School
Sialkot, Pakistan
09.2022 - 05.2023
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
Customer Service Representative
Etisalat UAE
Sharjah, UAE
05.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate Of Science - Business Technology
City University College of Ajman
Ajmal, UAE04.2020
High School Diploma - Business Education
Pak-Islamia Higher Secondary School
Sharjah, UAE03.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Texas Chicken & Burgers
10.2023 - Current
Customer Service Cashier
Carvel Ice Cream Store
07.2023 - 11.2023
Primary School Teacher
Zaka Public School
09.2022 - 05.2023
Customer Service Representative
Etisalat UAE
05.2019 - 02.2020
Associate Of Science - Business Technology
City University College of Ajman
High School Diploma - Business Education
Pak-Islamia Higher Secondary School