Eman Waris
Warrnambool
Summary
Dynamic IT Technician with proven expertise at Gunner’s Business Solutions in hardware installation and network troubleshooting. Adept at enhancing documentation practices and collaborating cross-functionally to drive process improvements. Recognized for delivering exceptional technical support and training, ensuring seamless operations and user satisfaction. Committed to optimizing system performance and security.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Technician
Gunner’s Business Solutions
Warrnambool
04.2023 - 07.2025
- Installed and configured hardware components for user workstations and servers.
- Provided technical support for software issues across various operating systems.
- Troubleshot network connectivity problems to ensure smooth operations.
- Assisted in maintaining inventory of IT equipment and supplies.
- Collaborated with team members to resolve complex technical issues efficiently.
- Conducted regular system updates to enhance security measures and performance.
- Documented technical procedures and user guides for future reference.
- Trained end-users on software applications and best practices for IT usage.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
IT Help Desk/Documentation Officer
Midfield Meat International
Warrnambool
10.2020 - 05.2022
- Developed and maintained comprehensive documentation for operational processes and procedures.
- Collaborated with cross-functional teams to gather information and ensure document accuracy.
- Managed document control systems to organize and retrieve essential records efficiently.
- Reviewed and edited technical documents for clarity, consistency, and compliance.
- Assisted in the implementation of improved documentation practices across departments.
- Conducted regular audits of documentation to ensure adherence to quality standards.
- Supported project teams by providing timely updates on document revisions and status.
- Maintained records of document versions and tracked changes made over time.
- Created technical documents and updated throughout document lifecycle.
Trainee Engineer
NextIT solutions
Melbourne
05.2020 - 07.2020
- Assisted in designing and implementing engineering projects using CAD software.
- Collaborated with senior engineers on project specifications and requirements documentation.
- Conducted site inspections to ensure compliance with safety and engineering standards.
- Supported testing and evaluation of materials for engineering applications.
- Participated in team meetings to discuss project progress and address challenges.
- Engaged in continuous learning through training sessions on emerging engineering technologies.
Education
Bachelor of Science - Telecommunications Engineering
Melbourne Institute of Technology
Melbourne , Victoria 09.2016 - 06.2020
Bachelor of Arts - Commerce
Punjab University
Lahore, Punjab 02.2012 - 06.2015
Skills
- Hardware installation
- Network troubleshooting
- Systems configuration
- Technical support
- Inventory management
- Documentation practices
- Cross-functional collaboration
- Process improvement
- Problem solving
- Effective communication
- Time management
- Helpdesk services
- Server maintenance
- Operating system management
- Software deployment management
- Data recovery
- Troubleshooting and Diagnostics
- Software configuration
- Application installations
- Software updating
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Certification
- Microsoft Training Course
- Certificate iV in Security operations
- Driver License
- Children check
- Working with Disability (NDIS certificate)
Affiliations
- Reading and learning
- Cooking and Baking
- Exploring new places
References
References available upon request.
Timeline
IT Technician
Gunner’s Business Solutions
04.2023 - 07.2025
IT Help Desk/Documentation Officer
Midfield Meat International
10.2020 - 05.2022
Trainee Engineer
NextIT solutions
05.2020 - 07.2020
Bachelor of Science - Telecommunications Engineering
Melbourne Institute of Technology
09.2016 - 06.2020
Bachelor of Arts - Commerce
Punjab University
02.2012 - 06.2015
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