Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emanuela Angelini

Coolum Beach,QLD

Summary

Detail-oriented team player with strong organizational skills.

Dedicated to providing highest level of service to customers . Ability to handle multiple projects simultaneously with a high degree of accuracy.

Multi language speaking.

Overview

28
28
years of professional experience

Work History

Coffee Shop Owner

Mandala Brews
06.2019 - Current
  • Maintained positive relationships with local community and government officials.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Accounting Assistant

IBSA Pharma
07.2010 - 12.2015
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Transferred data and documents to facilitate system migration and software updates.
  • Coordinated office supply ordering to avail materials for streamlined operations.

Master Fitness Trainer

Planet Wellness
09.2006 - 06.2010
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Provided emergency first aid and CPR as needed.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Encouraged participants to stay motivated and reach fitness goals.

Fitness Manager

Palestre Sporting
09.1995 - 08.2006
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Met or exceeded monthly revenue and training goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.

Education

University Diplona - Health And Fitness

I.S.E.F MIlano - Lombardia
MIlan
07.1986

High School Diploma -

Istituto Magistrale
Italy - Tradate - Varese
07.1982

Skills

  • Work Assignments
  • Schedule Management
  • Operational Efficiency
  • Billing and Payment Processing
  • Vendor Relations
  • Staff Supervision
  • Serve Customers
  • Guest Satisfaction
  • Anticipating Problems
  • Entrepreneurial Leadership
  • Teamwork and Collaboration

Languages

Italian
Native or Bilingual
English
Full Professional
French
Professional Working
Spanish
Limited Working
Indonesian
Elementary

Timeline

Coffee Shop Owner

Mandala Brews
06.2019 - Current

Accounting Assistant

IBSA Pharma
07.2010 - 12.2015

Master Fitness Trainer

Planet Wellness
09.2006 - 06.2010

Fitness Manager

Palestre Sporting
09.1995 - 08.2006

University Diplona - Health And Fitness

I.S.E.F MIlano - Lombardia

High School Diploma -

Istituto Magistrale

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Emanuela Angelini