Emanuela Angelini
Coolum Beach,QLD
Summary
Detail-oriented team player with strong organizational skills.
Dedicated to providing highest level of service to customers . Ability to handle multiple projects simultaneously with a high degree of accuracy.
Multi language speaking.
Overview
28
28
years of professional experience
Work History
Coffee Shop Owner
Mandala Brews
Coolum Beach, QLD
06.2019 - Current
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Accounting Assistant
IBSA Pharma
Switzerland - Lugano
07.2010 - 12.2015
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Transferred data and documents to facilitate system migration and software updates.
- Coordinated office supply ordering to avail materials for streamlined operations.
Master Fitness Trainer
Planet Wellness
Switzerland - Lugano
09.2006 - 06.2010
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Provided emergency first aid and CPR as needed.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Encouraged participants to stay motivated and reach fitness goals.
Fitness Manager
Palestre Sporting
Italy - Varese
09.1995 - 08.2006
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Met or exceeded monthly revenue and training goals.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Education
University Diplona - Health And Fitness
I.S.E.F MIlano - Lombardia
MIlan07.1986
High School Diploma -
Istituto Magistrale
Italy - Tradate - Varese07.1982
Skills
- Work Assignments
- Schedule Management
- Operational Efficiency
- Billing and Payment Processing
- Vendor Relations
- Staff Supervision
- Serve Customers
- Guest Satisfaction
- Anticipating Problems
- Entrepreneurial Leadership
- Teamwork and Collaboration
Languages
Italian
Native or Bilingual
English
Full Professional
French
Professional Working
Spanish
Limited Working
Indonesian
Elementary
Timeline
Coffee Shop Owner
Mandala Brews
06.2019 - Current
Accounting Assistant
IBSA Pharma
07.2010 - 12.2015
Master Fitness Trainer
Planet Wellness
09.2006 - 06.2010
Fitness Manager
Palestre Sporting
09.1995 - 08.2006
University Diplona - Health And Fitness
I.S.E.F MIlano - Lombardia
High School Diploma -
Istituto Magistrale