Emanuela Morelli

• Sewing & creating designs
• Managed day-to-day business operations.
• Managing Socail media
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Effective communication with manufactures

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Function set up and cleaning

In store retail sales

• Responding to phone, in store and online enquiries
• Stock management
• Design and maintenance of interior display
• Understanding the products in the store and being able to help customers with preferences
• Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills

• Providing customer service; responding to phone, in person and online enquiries
• Confirming memberships
• Enrolling new members
• Booking attendance for classes
• Updating schedules and timetables.

• Casual employment in Customer Service and food preparation.