Emanuela Schettino
Lalor
Summary
I am a meticulous person, constantly receptive to customer needs. Skilled in managing various activities, dedicating myself to the quick and accurate fulfillment of all assigned tasks, always giving the best of myself.
Overview
20
20
years of professional experience
Work History
Big Heart Company
Personal Care Assistance, Disability Care
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Personal Care
Care services
07.2018 - 12.2021
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Laundered clothing and bedding to prevent infection.
- Transported patients to medical, dental and personal care appointments.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Apprentice Hairdresser
Degrade Joelle
01.2009 - 03.2011
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled delegated tasks.
- Answered calls per shift to assist with customer questions and concerns.
Civil Service
Ministry of Social Solidarity
12.2007 - 12.2008
- Managed project operations, budget and timeline and collaborated with stakeholders to review status.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Coordinated construction planning, material resources and staff scheduling for simultaneous jobs.
- Developed project plans covering goals, resources required and schedules.
- Assigned work and monitored performance of project personnel.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistance on School Buses
Coop Society of Molise
09.2005 - 11.2007
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new assistant opportunities.
Group leader
British Academy srl
07.2007 - 08.2007
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
Education
Certificate Of Acknowledgement - Aged Care, Indigenous Health, Supporting Older Aus
Australia Government Department of Health
Melbourne, VIC11.2022
In Recognition Of Your Completion - Supporting Effective Communication Module
NDIS Quality And Safeguards Commission
Melbourne, VIC10.2022
In Recognition Of Your Completion - New Worker NDIS Induction Module
NDIS Quality And Safeguards Commission
Melbourne, VIC10.2022
NDIS Worker Orientation - 'Quality, Safety And You'
NDIS Quality And Safeguards Commission
Melbourne, VIC10.2022
Basic Food Handlers
Melbourne Polytechnic
Melbourne, Victoria08.2019
Basic Barista Course
Melbourne Polytechnic
Melbourne, Victoria07.2019
Responsible Service of Alcohol Program
Victoria Commission For Gambling And Liquor
Melbourne, Victoria06.2019
Operator Social Health
Campobasso, Italy10.2011
Musical And Motor Music Painterly Ludic Laboratory
Bojano, Italy11.2004
High School Diploma -
Art Institute
Isernia, Italy09.2003
Skills
- Reliable and Responsible
- Collaborative and Team-Oriented
- Friendly, Positive Attitude
- Organizational Skills
- Customer Service
Timeline
Big Heart Company
Personal Care Assistance, Disability Care
10.2022 - Current
Personal Care
Care services
07.2018 - 12.2021
Apprentice Hairdresser
Degrade Joelle
01.2009 - 03.2011
Civil Service
Ministry of Social Solidarity
12.2007 - 12.2008
Group leader
British Academy srl
07.2007 - 08.2007
Assistance on School Buses
Coop Society of Molise
09.2005 - 11.2007
Basic Food Handlers
Melbourne Polytechnic
Basic Barista Course
Melbourne Polytechnic
Responsible Service of Alcohol Program
Victoria Commission For Gambling And Liquor
Operator Social Health
Musical And Motor Music Painterly Ludic Laboratory
High School Diploma -
Art Institute
Certificate Of Acknowledgement - Aged Care, Indigenous Health, Supporting Older Aus
Australia Government Department of Health
In Recognition Of Your Completion - Supporting Effective Communication Module
NDIS Quality And Safeguards Commission
In Recognition Of Your Completion - New Worker NDIS Induction Module
NDIS Quality And Safeguards Commission
NDIS Worker Orientation - 'Quality, Safety And You'
NDIS Quality And Safeguards Commission
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