Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
Languages
Timeline
Generic

Emanuela Verkic

Thornbury

Summary

A dynamic, positive and high-performing Administration and Projects Officer professional known for a combination of focused analytical skills, leadership capabilities, and interpersonal strengths. Strong background in Customer Engagement, Administrative Duties, Project Management, Continuous Improvement, Relationship Management, and Time and Data Management gained from numerous years of employment history in government and retail settings. Strategic thinker combined with excellent problem solving, organisational, and communication skills, and an ability to achieve results while building relationships at all levels in the organisation. A highly motivated and dedicated team player, who completes tasks with energy and passion, always encouraging other team members to strive to achieve their goals. Committed to excellence and determined to leverage qualifications and past experience to support the objectives of an organisation.

Overview

28
28
years of professional experience

Work History

Extra

Real People
02.2022 - Current
  • Dressed in costume and make-up to portray particular characters.
  • Followed set schedules and timelines to fulfill schedule requirements.

Administration Officer

MG Autoelectrics and Dark Rye
01.2008 - Current
  • Implemented effective practices to enhance administrative functions.
  • Lead, direct and mentor administrative staff to achieve maximum output
  • Answer and respond to customer inquiries
  • Efficiently and effectively build customer relationships
  • Assist and support accounts department in financial operations
  • Assist and support processing payroll records
  • Ensure timely completion of financial and other administrative audits
  • Manage ordering parts and research new deals and suppliers
  • Perform general administrative duties

Volunteering Charitable Hair and Makeup

Elite Hair and Makeup
01.2008 - Current
  • Help disadvantaged teens by doing their hairstyling and makeup for their debutante at the Melbourne town hall
  • Perform some other charitable hair and makeup

Customer Service Representative

Myer
10.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Acquired extensive product knowledge to offer tailored recommendations.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Administration and Projects Officer

Department of Sustainability and Environment
10.2002 - 02.2013
  • Efficiently assisted in the planning, co-ordination and evaluation of projects, services and activities
  • Initiated and implemented best and effective practices in administrative functions
  • Supervised the daily operation of receptionists and ensured utilities areas were functional
  • Provided ongoing guidance and training to staff and set and achieved established standards
  • Successfully provided advice and guidance as required in line with corporate services processes, particularly relating to contract administration, human resources and performance planning, management and administrative support functions
  • Provided efficient administrative support to senior employees, including Office of the Deputy Secretary and other Branch members on a variety of projects and programs
  • Undertook straightforward projects and prepared routine documents on a range of topics as directed and planned and prioritised own work program to achieve defined targets within timelines as agreed with supervisor
  • Administered the co-ordination and implementation of a range of Corporate and business services, including purchasing, accommodation, and communications for the effective delivery of business outcomes across a large work area
  • Efficiently assessed and analysed issues and managed to identify and evaluate options to successfully improve business performance

Human Resources Manager

Department of Sustainability and Environment
01.2005 - 06.2005
  • Performed general administrative duties
  • Managed the recruitment and selection process
  • Ensured performance management
  • Organise event planning
  • Ensured workforce planning reports
  • Managed Royal Melbourne show set-up
  • Ensured ministerial correspondence
  • Conducted training staff on performance system
  • Efficiently updated organisation charts
  • Supervised and organised agency staff
  • Developed and managed eco-friendly challenge, and health challenge
  • Led company's compliance with existing Occupational Health and Safety
  • Acted as the point of contact for all general information
  • Conducted training staff on performance management
  • Updated articles for internal-external website for division
  • Successfully assisted with graduate program
  • Managed health challenge event for staff

Administrative Assistant/Ministerial Correspondence/Web Author

Department of Sustainability and Environment
10.2002 - 01.2004
  • Prepared and coordinated a wide range of written material including briefings and reports on a range of complex issues
  • Researched emerging issues and policy options
  • Prepared correspondence, submissions and responses that met rigorous requirements of accuracy, presentation and timeliness
  • Developed and maintained administrative process to achieve organisational objectives as well as to improve accuracy and efficiency
  • Utilised excellent communication and customer service skills to visitors
  • Scheduled appointments and maintained calendars, arranged conference rooms and facilities for meetings
  • Handled confidential information with discretion and demonstrated customer focus with professionalism
  • Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
  • Maintained electronic and hard copy filing system
  • Prepared and modified documents including correspondence, reports, drafts, memos and emails
  • Efficiently updated CAW internal and external website
  • Was responsible for maintenance of office equipment, including computers, copy machines, and fax machines
  • Maintained office supplies by checking inventory and ordered items

Account Services Manager - Internal

TNT International Mail
01.2000 - 12.2000
  • Maintained c, d and e clients in providing them with services available
  • Ensured keeping clients up-to-date in what information was available from a global perspective
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Developed new business with existing clients and /or identified areas of improvement to meet sales quotas
  • Assisted with challenging client requests or issued escalations as needed
  • Managed accounts, including handling invoice queries
  • Organised operational procedures in order to suit customer needs

Sales Support

TNT International Mail
01.1999 - 12.1999
  • Provided effective assistance and coordination to the sales team's administration and ensured smooth flow of documentation to our internal and external customers
  • Enabled territory managers to focus on sales calls to existing and prospective customers
  • Administered special pricing/handling of requirements for particular consignments as directed by the territory managers/sales manager
  • Effectively handled customer queries on behalf of the territory manager/sales manager, followed them through and advised them
  • Administered and coordinated large special consignments such as receiver pays and other outbound opportunities
  • Ensured to type quotations, proposals and correspondence to customers
  • Generated sales and other reports and distributed them in timely manner
  • Managed and developed a small portfolio of strategic accounts
  • Provided additional administrative support when required

Customs Clerk

TNT Express Worldwide
01.1998 - 12.1998
  • Dressed in costume and make-up to portray particular characters.
  • Followed set schedules and timelines to fulfill schedule requirements.

Education

Certificate in Long Hair Styling Course -

Elite Hair and Make-up Academy
01.2017

Certificate in Occupational Health and Safety Course -

Victorian Employers' Chamber of Commerce and Industry
01.2006

Certificate in Lotus Notes Teamroom Introduction -

Lotus Authorised Education Centre
01.2005

Certificate of Recognition - Assistance and Co-ordination for the Men's and Women's Health Program, Victoria Parade

TNT Australia
01.2004

Certificate in Business Selling and Negotiating -

01.2000

Certificate in Selling and Negotiating -

Top Gun Business Academy
01.2000

Certificate in Excel 97 Customised -

Wizard Computer Training
01.1999

Certificate II in Information Technology -

Northern Melbourne Institute of TAFE
01.1997

Food Hygiene Certificate -

01.1996

VCE Certificate - Graduate Certificate in Year 12

St Monica's Catholic College
Epping
01.1994

Certificate in Italian (Level 2) -

01.1991

Skills

  • Exceptional technical skills
  • Exceptional administrative skills
  • Exceptional people skills
  • Results-oriented approach
  • Information confidentiality
  • Data integrity
  • Working knowledge of OH&S standards
  • Regulatory requirements
  • Strong leadership qualities
  • Excellent organisational skills
  • Excellent time management skills
  • Strong communication skills
  • Interpersonal skills
  • Liaison skills
  • Ability to work in a team
  • Ability to work independently
  • Minimal supervision
  • Superior analytical skills
  • Problem solving skills
  • Critical thinking
  • Logical thinking
  • Strong work ethics
  • Reliability
  • Motivation
  • Hardworking
  • Innovative
  • Resourceful
  • Effective information flow
  • Communication with colleagues
  • Communication with supervisors
  • Versatility
  • Adaptability
  • Organisational skills
  • Planning skills
  • Well-developed written communication skills
  • Well-developed verbal communication skills
  • Conflict resolution skills
  • Negotiation skills
  • Ability to communicate effectively
  • Team leadership
  • Instruction conveying
  • Articulating information
  • Professionalism
  • Proactive nature
  • Commitment to safe working practices
  • Timely completion of responsibilities
  • Quality assurance
  • Building successful relationships
  • Establishing trust
  • Providing accurate information
  • Timely information
  • Competence
  • Courtesy
  • Integrity
  • Loyalty
  • Resilience
  • Self-discipline
  • Control
  • Punctuality
  • Responsibility
  • Structure
  • Resourcefulness
  • Mission-oriented
  • Can-do attitude
  • Strong computer skills
  • Proficiency in MS Office suite
  • Bilingual
  • Fluent in English
  • Fluent in Italian

Attributes

  • Strong leadership qualities
  • Excellent organisational and time management skills
  • Strong communication, interpersonal and liaison skills
  • Ability to work well in a team or independently with minimal supervision
  • Superior analytical and problem solving skills
  • Ability to think critically and logically
  • Strong work ethics; highly reliable, motivated, and hardworking
  • Innovative and resourceful

Personal Information

Hobbies: Spending time with family and friends, Watching movies

Languages

Italian
Elementary

Timeline

Customer Service Representative

Myer
10.2023 - 01.2024

Extra

Real People
02.2022 - Current

Administration Officer

MG Autoelectrics and Dark Rye
01.2008 - Current

Volunteering Charitable Hair and Makeup

Elite Hair and Makeup
01.2008 - Current

Human Resources Manager

Department of Sustainability and Environment
01.2005 - 06.2005

Administration and Projects Officer

Department of Sustainability and Environment
10.2002 - 02.2013

Administrative Assistant/Ministerial Correspondence/Web Author

Department of Sustainability and Environment
10.2002 - 01.2004

Account Services Manager - Internal

TNT International Mail
01.2000 - 12.2000

Sales Support

TNT International Mail
01.1999 - 12.1999

Customs Clerk

TNT Express Worldwide
01.1998 - 12.1998

Certificate in Long Hair Styling Course -

Elite Hair and Make-up Academy

Certificate in Occupational Health and Safety Course -

Victorian Employers' Chamber of Commerce and Industry

Certificate in Lotus Notes Teamroom Introduction -

Lotus Authorised Education Centre

Certificate of Recognition - Assistance and Co-ordination for the Men's and Women's Health Program, Victoria Parade

TNT Australia

Certificate in Business Selling and Negotiating -

Certificate in Selling and Negotiating -

Top Gun Business Academy

Certificate in Excel 97 Customised -

Wizard Computer Training

Certificate II in Information Technology -

Northern Melbourne Institute of TAFE

Food Hygiene Certificate -

VCE Certificate - Graduate Certificate in Year 12

St Monica's Catholic College

Certificate in Italian (Level 2) -

Emanuela Verkic