Emanuele Carpigna

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Developed rapport with guests by providing personalized service, enhancing their overall stay experience.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Skilled in the coordination and management of events, particularly in terms of logistics and execution, including staging, production, and emergency planning. Expertise in planning for weather-related disruptions and other potential risks, ensuring seamless event experiences from start to finish.

Worked across various roles in the restaurant industry, including Waiter, Service Supervisor, Banquet Manager. Developed strong organizational skills, with a proven ability to manage complex events and coordinate teams efficiently. Demonstrated a consistent ability to find creative solutions in fast-paced, high-pressure environments, ensuring smooth operations and exceptional customer satisfaction.