Emanuele Meschini
Melbourne,VIC
Summary
Dynamic hospitality professional with proven expertise in customer satisfaction and multitasking, honed at busy place like Hugo Dining Restaurant, cafe and restaurant in Rome. Excelled in section management, enhancing dining experiences through empathetic service and problem-solving. Achieved notable order accuracy, contributing to a significant increase in patron satisfaction.
Overview
3
3
years of professional experience
Work History
Section Waiter
Hugo Dining Restaurant
Melbourne, VICTORIA
08.2024 - Current
- Efficiently cleared dirty plates from tables after customer finished meals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Regularly checked back with customers during meal periods.
- Performed opening and closing duties as required, such as stocking supplies and resetting dining areas.
Cafe All Rounder
Bar Venezia
ROME, Italy
03.2024 - 07.2024
- Handled customer payments, ensuring accuracy and efficiency in cash and card transactions.
- Took customer orders, providing friendly and attentive service, while recommending menu items.
- Delivered food and beverages to tables, ensuring orders were correct and presented beautifully.
- Maintained a clean and organized dining area, clearing tables, and assisting with other tasks as needed.
Cafe All Rounder
Forno Monteforte
Rome, Italy
04.2023 - 12.2023
- Operated the coffee machine, ensuring each cup met the high standards of quality and taste expected by our customers.
- Served customers at the counter, providing friendly and efficient service, and managing a high volume of orders during peak hours.
- Assisted the manager with various tasks, including operating the cash register, managing transactions accurately, and helping the cafe management.
- Maintained cleanliness and organization in the dining area by clearing tables and ensuring the environment was welcoming for customers.
- Delivered beverages to tables, ensuring timely, and courteous service.
- Worked collaboratively with team members to ensure the smooth operation of the bakery, especially during busy periods.
Restaurant Waiter
Ristorante La Romanesca
Rome, Italy
05.2022 - 02.2023
- Managed a section of the dining area, maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Prepared basic drinks and cocktails, maintaining high standards of quality and presentation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served food and beverages to customers efficiently and courteously, handling any special requests or dietary requirements.
- Collaborated with kitchen and bar staff to ensure smooth, efficient service operations.
Education
Liceo Louis Pasteur
ROMESkills
- Customer Satisfaction
- Multitasking
- Cash handling
- Order accuracy
- Section Management
- Empathy and Friendly
- Problem solving
Languages
English
Professional
Italian
Native/ Bilingual
Spanish
Elementary
Timeline
Section Waiter
Hugo Dining Restaurant
08.2024 - Current
Cafe All Rounder
Bar Venezia
03.2024 - 07.2024
Cafe All Rounder
Forno Monteforte
04.2023 - 12.2023
Restaurant Waiter
Ristorante La Romanesca
05.2022 - 02.2023
Liceo Louis Pasteur