Emashae Dance
Plainland,QLD
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Stores Services Assistant
Woolworths Supermarkets
Plainland, QLD
07.2024 - Current
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Performed regular price checks of all items in the store.
- Maintained accurate records of employee time cards and attendance records.
- Managed payroll for temporary, hourly and salaried employees.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Monitored employee adherence to company policies, laws, and regulations.
- Resolved discrepancies in employee paychecks on an individual basis.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
Safety Team Leader
Woolworths Supermarkets
Plainland, QLD
09.2023 - Current
- Developed and implemented safety plans to ensure compliance with OSHA standards.
- Researched best practices in occupational health and safety to ensure compliance with regulations.
- Created reports summarizing safety trends and metrics for upper management review.
- Conducted regular safety audits to identify potential risks or hazards in the workplace.
- Monitored worksites for unsafe conditions or activities and took appropriate corrective action when needed.
- Collaborated with management teams to develop new strategies for improving safety performance.
- Provided advice on hazard identification, risk assessment, control measures.
- Trained employees on safe work practices, emergency procedures, and accident prevention techniques.
Assistant Customer Service Manager
Woolworths Supermarkets
Banyo, QLD
09.2021 - 09.2023
- Developed strategies for resolving conflicts between customers or between customers and staff members.
- Generated daily, weekly and monthly reports on key performance indicators.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Analyzed data to identify opportunities for improvement in service delivery.
- Identified training needs to improve customer service quality.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
Customer Service Manager (Relief)
Woolworths Supermarket
Spring Hill, QLD
10.2022 - 11.2022
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Safety Team Leader
Woolworths Supermarkets
Spring Hill, QLD
11.2020 - 09.2021
- Developed and implemented safety plans to ensure compliance with OSHA standards.
- Researched best practices in occupational health and safety to ensure compliance with regulations.
- Created reports summarizing safety trends and metrics for upper management review.
- Conducted regular safety audits to identify potential risks or hazards in the workplace.
- Monitored worksites for unsafe conditions or activities and took appropriate corrective action when needed.
- Collaborated with management teams to develop new strategies for improving safety performance.
- Provided advice on hazard identification, risk assessment, control measures.
- Trained employees on safe work practices, emergency procedures, and accident prevention techniques.
Customer Service Supervisor
Woolworths Supermarkets
Spring Hill, QLD
02.2020 - 09.2021
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Student Consultant
EG Group Australia
Mango Hill, QLD
11.2020 - 12.2020
- Aligned closely with business owners and employees to gather information and gain operational insight
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Integrated technology and business operations to identify targeted solutions to customer issues
- Inspected worksites, practices, and gear for compliance with established safety standards
- Inspected facilities for adherence to fire, hazard, and safety guidelines
- Conducted field surveys to collect data about levels of pollution and contamination at sites and areas of consideration
- Performed continuous reviews of construction practices to check whether debris or chemicals entered protected areas
- Completed analytical testing to determine environmental compliance for waste streams
- Released reporting and recordkeeping to meet environmental regulations
- Reviewed, interpreted and communicated current and proposed legislation to determine applicability for regional areas
Customer Service Cashier
Woolworths Supermarkets
Cannonvale, QLD
06.2019 - 02.2020
- Monitored customers for signs of security concerns and escalated issues to management
- Prioritized helping customers over completing other routine tasks in store
- Engaged in friendly conversation with customer to better uncover individual needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Developed strong rapport with customers and created positive impression of business
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Cashier
Woolworths Supermarkets
MaCarthur, QLD
03.2018 - 06.2019
- Monitored customers for signs of security concerns and escalated issues to management
- Prioritized helping customers over completing other routine tasks in store
- Engaged in friendly conversation with customer to better uncover individual needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Developed strong rapport with customers and created positive impression of business
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Supervisor
Woolworths Supermarkets
Proserpine, QLD
03.2015 - 03.2018
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Bachelor - Occupational Health And Safety
Central Queensland University
Brisbane, QLD12.2020
Diploma - Workplace Health And Safety
Central Queensland University
Brisbane, QLD12.2018
High School Diploma -
Proserpine State High School
Proserpine, QLD11.2016
Skills
- Handling Escalations
- Decision-Making
- Problem-Solving
- Team Building and Leadership
- Incident Investigation
- Safety Training
- Hazard Identification
- Safety audits
- Compliance Management
- Producing reports
- Payroll Auditing
- Payroll Processing
- Investigating discrepancies
- Data Entry
- Records Management
- Bookkeeping
- Customer Service
- Cash Management
- Point of sale systems
- Regulatory Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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