Emel Erdogan
Concord,Australia
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
CSS (Customer)
St George Bank
01.2009 - 01.2014
- Delivering a tailored solution that clearly offers the most value for customers
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture
- Telephone:
CSR (Part-time)
Commonwealth Bank
10.2005 - 04.2006
- Customer Service
- Balancing Cash Holdings
- Meeting Sales targets
- Working as a team
- Dealing with customer enquiries and transactions
- Telephone:
Branch Manager
Money Plus
01.2000 - 01.2005
- As a Branch Manager I am empowered to head and grow my business through the development of new opportunities in the local community
- Advise and train my staff members on how to deliver superior service and in providing a high level of customer satisfaction growth and retention
- People management, financial
- Accountability, relationship management
- And customer service focus
- Managing a team of customer service officers providing appropriate support and training for these individuals to go beyond expectations
- Managing the profit and loss of the branch and working to growth financial targets
- Building relationship with key customers to enhance our relationship
- Identify growth opportunities
- Providing outstanding leadership and guidance to staff by promoting team spirit and morale by creating a positive team environment
- Telephone: (02)9715-5966
Education
Certificate IV - Business Sales
Esset Australia
01.2012
Certificate III - Financial Services
Esset Australia
01.2011
Completed Higher School Certificate - undefined
Blacktown Girls High School
01.2003
Certificate - Advance Language (Turkish)
Grantham High School
01.2003
Skills
- Strong belief in company loyalty and professional integrity support to support a superior work ethic
- Logical thinking and ability to determine overall picture to aid in making decisions and solving problems
- A strong leadership model and positive attitude
- Follow-up and follow-through to ensure positive customers
- Readiness to accept change and embrace new ideas illustrates flexibility
- Friendly, personable, yet professional demeanour, enhances peer, employee, and customer relations
- CSS frameworks
- Advanced CSS techniques
- Good communication skills
- Customer relationship management (CRM)
- Problem resolution
- Regulatory compliance
- Product and service solutions
- Building rapport
Timeline
CSS (Customer)
St George Bank
01.2009 - 01.2014
CSR (Part-time)
Commonwealth Bank
10.2005 - 04.2006
Branch Manager
Money Plus
01.2000 - 01.2005
Certificate III - Financial Services
Esset Australia
Completed Higher School Certificate - undefined
Blacktown Girls High School
Certificate - Advance Language (Turkish)
Grantham High School
Certificate IV - Business Sales
Esset Australia
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