Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Emel Ukur

Greenvale,VIC

Overview

5
5
years of professional experience

Work History

Passenger Service Agent

Dnata
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Escorted handicapped passengers from terminal to aircraft.
  • Experience in shift work.

Customer Representative

Grandfoods
08.2021 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
  • Assisted customers in navigating company website features, leading to increased online sales conversions.

Cafe Supervisor

Kahve
10.2020 - 06.2023
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
  • Streamlined inventory management processes for improved accuracy and reduced waste.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.

Retail Sales Associate

Matchbox Kitchen
09.2018 - 03.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Certificate III - Tour Guiding

William Angliss Institute of TAFE
Melbourne, VIC
03.2016

High School Diploma -

Rosehill Secondary College
Melbourne, VIC
12.2014

Skills

  • Check-In Procedures
  • Conflict Resolution
  • Language Proficiency
  • Customer Service Management
  • Coordinating Schedules
  • Reservations
  • Airline Policies

Languages

Turkish
English

References

References available upon request.

Timeline

Passenger Service Agent

Dnata
09.2023 - Current

Customer Representative

Grandfoods
08.2021 - 08.2023

Cafe Supervisor

Kahve
10.2020 - 06.2023

Retail Sales Associate

Matchbox Kitchen
09.2018 - 03.2020

Certificate III - Tour Guiding

William Angliss Institute of TAFE

High School Diploma -

Rosehill Secondary College

Similar Profiles

CREATE PROFILE
Emel Ukur