Emel Ukur
Greenvale,VIC
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Dnata
Melbourne Airport, VIC
09.2023 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Escorted handicapped passengers from terminal to aircraft.
- Experience in shift work.
Customer Representative
Grandfoods
Melbourne, VIC
08.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
Cafe Supervisor
Kahve
Melbourne, VIC
10.2020 - 06.2023
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
Retail Sales Associate
Matchbox Kitchen
Melbourne, VIC
09.2018 - 03.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Certificate III - Tour Guiding
William Angliss Institute of TAFE
Melbourne, VIC03.2016
High School Diploma -
Rosehill Secondary College
Melbourne, VIC12.2014
Skills
- Check-In Procedures
- Conflict Resolution
- Language Proficiency
- Customer Service Management
- Coordinating Schedules
- Reservations
- Airline Policies
Languages
Turkish
English
References
References available upon request.
Timeline
Passenger Service Agent
Dnata
09.2023 - Current
Customer Representative
Grandfoods
08.2021 - 08.2023
Cafe Supervisor
Kahve
10.2020 - 06.2023
Retail Sales Associate
Matchbox Kitchen
09.2018 - 03.2020
Certificate III - Tour Guiding
William Angliss Institute of TAFE
High School Diploma -
Rosehill Secondary College