Emele Lotawa
NEWNHAM,TAS
Summary
Dynamic and detail-oriented professional with experience at JBS Beef Plant and Hilton Fiji Beach Resort & Spa. Proven ability to enhance workflow efficiency and ensure product quality. Recognized for exceptional customer service and safety awareness, consistently delivering outstanding guest experiences while maintaining high hygiene standards. Committed to continuous learning and team collaboration.
Overview
9
9
years of professional experience
Work History
Laborer
JBS Beef Plant
Longford, TAS
05.2022 - Current
- Operated machinery to assist in processing and packaging beef products efficiently.
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Collaborated with team members to optimize workflow and reduce downtime during production shifts.
- Monitored product quality, ensuring adherence to industry standards throughout processing stages.
Food and Beverage Attendant
Hilton Fiji Beach Resort & Spa
Denarau Island, Nadi , Fiji
11.2016 - 04.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Coordinated food and beverage orders, maintaining accurate inventory levels.
- Trained new staff on operational procedures and service standards.
- Implemented efficient workflow processes to enhance service speed and quality.
- Developed menu knowledge to assist guests with selections and recommendations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Certificate IV Ageing Support -
Australia Institute of Business Technology
Hobart, TAS04.2026
Certificate II Food & Beverage Services -
Pasifika Institute of Tourism Studies
Suva , Fiji 07.2016
Skills
Willingness to learn
Attention to detail
Safety awareness
Heavy lifting
Punctual and reliable
Customer service
Timeline
Laborer
JBS Beef Plant
05.2022 - Current
Food and Beverage Attendant
Hilton Fiji Beach Resort & Spa
11.2016 - 04.2022
Certificate IV Ageing Support -
Australia Institute of Business Technology
Certificate II Food & Beverage Services -
Pasifika Institute of Tourism Studies