Emelia Burke
Summary
I am a hard working and sociable individual with over 10 years of hospitality experience including nine years of waitressing and four years of bartending. I thrive in a fast-paced environment with demanding objectives for sales, service and quality. I am an enthusiastic team player who is successful at multitasking and delivering friendly, prompt service to all customers. I am a relationship builder and connector that's able to effectively communicate with diverse groups of people about our products and services while maintaining a welcoming environment.
Overview
9
9
years of professional experience
Work History
Bartender
Gage Roads Brew Co
12.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender and Waitress
Matso’s Broome
04.2024 - 11.2024
- Served bar guests drinks, including beer, wine, liquor, coffee and mixed beverages.
- Sufficiently restocked bar when needed.
- Change kegs and kept track of inventory
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Night Manager / House Keeping
Mad Monkey Central
09.2022 - 12.2022
- Cleaned hostel rooms, kitchen and bathrooms.
- Worked reception at night checking guests into hostel.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
Bartender & Waitress
Temazcal Tequila Cantina
04.2016 - 10.2021
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Set tables, catered, and assisted guests during large events.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Coordinated with the team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.
Education
Bachelor of Science - Business Administration, Hospitality Management
Salem State University
Salem, MA05.2018
Skills
- Strong communication and customer service skills
- Wine, beer, liquor and cocktail knowledge
- Barista Trained
- RSA Certification
- Food Safety and Allergen Awareness Certificate
- Detail Oriented
- Ability to quickly adapt to any work environment
- Effective sales technique
- Excellent communication skills
- Time management
Timeline
Bartender
Gage Roads Brew Co
12.2024 - 03.2025
Bartender and Waitress
Matso’s Broome
04.2024 - 11.2024
Night Manager / House Keeping
Mad Monkey Central
09.2022 - 12.2022
Bartender & Waitress
Temazcal Tequila Cantina
04.2016 - 10.2021
Bachelor of Science - Business Administration, Hospitality Management
Salem State University
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