Emelia Mackay
Yarrabilba,QLD
Summary
Motivated, reliable, adaptable administration, and customer service professional with extensive experience across hospitality, retail, and community-focused environments. Known for delivering exceptional front-desk service, maintaining accurate records, and supporting daily functions in fast-paced settings. Ability to work 12-plus-hour shifts, including night shifts. Brings strong communication skills, a proactive work ethic, and the ability to resolve issues with professionalism and care. Committed to contributing positively to the team culture while ensuring a high standard of service and compliance.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Receptionist Administrator
Sakura Health & Wellness
Mount Warren Park, QLD (Queensland)
09.2025 - Current
- Coordinated with healthcare providers to ensure smooth office operations.
- Maintained organized patient records and updated information regularly.
- Managed phone, in-person, and email inquiries efficiently.
- Organised daily office operations such as filing paperwork, ordering supplies, data entry and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Maintained office supply inventory and placed orders to meet demand.
- Obtained and processed payments.
Bar and Gaming Attendant
Beenleigh RSL & Golf Club
Beenleigh, QLD (Queensland)
09.2025 - Current
- Monitored gaming areas to ensure compliance with safety and operational standards.
- Assisted patrons with game instructions and equipment usage.
- Engaged with guests to provide excellent customer service experiences.
- Reported equipment malfunctions to management for prompt repairs.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Notified security of suspicious activity in gaming area for continued surveillance.
Receptionist
Phyxyou Physiotherapy
Port Macquarie, NSW
07.2023 - 05.2024
- Managed appointment scheduling using clinic's electronic health record system.
- Answered phone calls and responded to inquiries about services offered.
- Processed patient intake forms and verified insurance information efficiently.
- Handled billing inquiries and provided information on payment options available.
- Facilitated communication between patients and healthcare providers effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Christmas Sales Assistant
Big W
Penrith, NSW
11.2023 - 02.2024
- Ensured store cleanliness by sweeping, dusting, emptying trash, and mopping spills.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Operated cash register, processing transactions with efficiency.
- Trained new employees on store policies and operational procedures.
- Collaborated with team members to optimize restocking processes during overnight shifts.
- Restocked shelves and replenished inventory as necessary to maintain stock levels.
- Maintained a clean store environment to promote a positive shopping experience.
- Streamlined inventory management through proactive organization and collaboration.
All Rounder
KFC
Various Locations, NSW
11.2017 - 11.2023
- Collaborated with diverse teams to resolve product-related issues and achieve goals.
- Delivered knowledgeable, friendly service to enhance customer satisfaction while resolving problems.
- Operated POS systems accurately to facilitate efficient transactions.
- Trained new employees on safety protocols and service standards.
- Adhered to food handling and hygiene procedures to ensure compliance.
- Prioritized tasks effectively to meet service objectives efficiently.
Education
High School Diploma -
Year 12 Certificate
Kingswood, NSW11-2021
Certificate III -
Assistance in Nursing
TAFE NSW11-2021
Skills
- Reception & Front Desk Operations
- Customer Service & Client Support
- Time Management & Record Management
- Cash Handling & POS Operations
- WHS Compliance
- Confidentiality & Professional Conduct
Certification
Valid RSA & RCG Certification in both NSW and QLD
Timeline
Receptionist Administrator
Sakura Health & Wellness
09.2025 - Current
Bar and Gaming Attendant
Beenleigh RSL & Golf Club
09.2025 - Current
Christmas Sales Assistant
Big W
11.2023 - 02.2024
Receptionist
Phyxyou Physiotherapy
07.2023 - 05.2024
All Rounder
KFC
11.2017 - 11.2023
High School Diploma -
Year 12 Certificate
Certificate III -
Assistance in Nursing