Emeline Smith
Newcastle,NSW
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Breakfast Shift Leader
Rydges Hotel
12.2023 - Current
- Enhanced customer satisfaction by providing exceptional service during breakfast shifts.
- Increased efficiency in food preparation by streamlining processes and delegating tasks effectively.
- Implemented innovative menu items for breakfast offerings, driving increased sales.
- Managed inventory levels and ordering supplies, reducing waste and maintaining optimal stock levels.
- Trained new team members on breakfast procedures, ensuring consistency in quality and service.
- Maintained a clean and organized work environment, adhering to health and safety guidelines.
- Collaborated with management to develop strategies for improving overall restaurant performance during breakfast hours.
- Resolved customer complaints promptly and professionally, preserving the reputation of the establishment.
- Assisted in creating promotional materials to attract new customers to the restaurant for breakfast service.
- Evaluated employee performance through regular feedback sessions, fostering professional growth and development within the team.
- Promoted a positive working atmosphere by encouraging teamwork among staff members during busy morning shifts.
- Supervised daily cash handling procedures, ensuring accurate accounting records were maintained at all times.
- Demonstrated excellent problem-solving skills by addressing operational challenges as they arose throughout each shift.
- Ensured timely delivery of orders by coordinating closely with kitchen staff members.
- Maintained compliance with local food safety regulations through routine inspections of storage areas and cooking equipment.
- Contributed to overall restaurant success by meeting or exceeding target sales goals for the breakfast shift consistently.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
Bartender/Gaming Attendant
Club Charleston
01.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed strict recipes and drink measurements to minimize product used
- Explained daily specials and beverage promotions to exceed daily sales goals
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Maintained impeccably clean, attractive and well-stocked bar area
- Kept bar stocked with liquors, juices and garnishes for drinks
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender/ Table Service
The Landing
01.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed strict recipes and drink measurements to minimize product used
- Crafted special drink and cocktail menu items for seasonal offerings
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Helped management plan and serve bar menu exceeding customer expectations
- Created attractive bar displays by strategically arranging bottles and glasses
- Kept bar stocked with liquors, juices and garnishes for drinks
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Recruited and trained new bartenders
- Explained daily specials and beverage promotions to exceed daily sales goals
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Catering/Cleaning
Anglican Care
01.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others.
Grilled Burgers
01.2017 - 01.2018
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Reset tables between guests by restocking low items and wiping down surfaces
- Helped guests at tables when in need of assistance
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications
- Greeted customers and answered inquiries regarding menu items and specials
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
- Utilized POS system to receive and process food and beverage orders
- Cleaned and organized kitchen, dining and service areas
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
- Distributed food to waiters and waitresses to serve to customers
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Keppel Bay Sailing Club
01.2014 - 01.2017
- Established welcoming atmosphere by greeting each guest warmly
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
- Helped guests at tables when in need of assistance
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Reset tables between guests by restocking low items and wiping down surfaces
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Verified ID and payment preference of guests to make transactions faster and more flexible
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications
- Greeted customers and answered inquiries regarding menu items and specials
- Cleaned and organized kitchen, dining and service areas
- Demonstrated knowledge of menu items and corresponding ingredients
- Utilized POS system to receive and process food and beverage orders
- Processed customer payments and balanced cash drawers
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Explained daily specials and beverage promotions to exceed daily sales goals
- Crafted special drink and cocktail menu items for seasonal offerings
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Frenchville Sports Club
01.2011 - 01.2014
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Explained daily specials and beverage promotions to exceed daily sales goals
- Followed strict recipes and drink measurements to minimize product used
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Obtained cash bank and stocked service bar to prepare for operation
- Developed new signature cocktails to support bar marketing brand and increase profits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Maintained impeccably clean, attractive and well-stocked bar area
- Prepared garnishes by evenly slicing and pitting fruits.
Education
RSA/RCG -
NSW TAFE
01.2021
WSET Mastering Australian Wine -
NSW TAFE
04.2020
Certificate III -
NSW TAFE
07.2019
Certificate Three – Beauty/Massage -
Rockhampton Tafe college
01.2011
Certificate Three – Fitness training -
Rockhampton Tafe college
01.2010
Skills
- Anticipating Guest Needs
- Liquor Law Compliance
- Organizational Abilities
- Patron Rapport
- Order Management
- Team Training
- Cocktail List Development
- Reconciling Cash Drawers
- Handling Difficult Customers
- Cash Register Operation
- Maintaining Glassware Stock
- Prepare Cocktails
- Maintaining a Clean Bar
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Name of System] POS
- Error Identification
- Classic Cocktails
- Wine and Beer Recommendations
- Private Events and Catering
- Ordering Bar Supplies
- Monitoring Alcohol Consumption
- Energetic and Outgoing
- Credit and Cash Transactions
- Food Delivery and Service
- New Hire Training
- Glassware Polishing
- Pair Food and Wine
- Team Management
- Sales Promotion
- Supply Ordering
- Waste Reduction
- Food presentation
- Employee Motivation
- Table Setting
- Allergy awareness
- Promotions coordination
- Team motivation
- Basic accounting
- Guest Relations
- Customer Service
- Food Safety
- Worker Training
- Recruitment
- Excellent Communication
- Self Motivation
Additional Information
Website design - Creating websites for family and friends, by either helping with the graphic design or creating the whole website from scratch.
Languages
French
Full Professional
Timeline
Breakfast Shift Leader
Rydges Hotel
12.2023 - Current
Bartender/Gaming Attendant
Club Charleston
01.2021 - 03.2023
Bartender/ Table Service
The Landing
01.2020 - 01.2021
Catering/Cleaning
Anglican Care
01.2018 - 01.2020
Grilled Burgers
01.2017 - 01.2018
Keppel Bay Sailing Club
01.2014 - 01.2017
Frenchville Sports Club
01.2011 - 01.2014
RSA/RCG -
NSW TAFE
WSET Mastering Australian Wine -
NSW TAFE
Certificate III -
NSW TAFE
Certificate Three – Beauty/Massage -
Rockhampton Tafe college
Certificate Three – Fitness training -
Rockhampton Tafe college
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