Emeline Smith
Newcastle
Summary
Hardworking with experience in large-scale casual dining establishments. Committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Nioka Steakhouse
Hope Winery
Honeysuckle Newcastle NSW
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
BREAKFAST SHIFT LEADER
Rydges Hotel
Newcastle, NSW
12.2023 - Current
- Enhanced customer satisfaction by providing exceptional service during breakfast shifts
- Increased efficiency in food preparation by streamlining processes and delegating tasks effectively
- Implemented innovative menu items for breakfast offerings, driving increased sales
- Managed inventory levels and ordering supplies, reducing waste and maintaining optimal stock levels
- Trained new team members on breakfast procedures, ensuring consistency in quality and service
- Maintained a clean and organized work environment, adhering to health and safety guidelines
- Collaborated with management to develop strategies for improving overall restaurant performance during breakfast hours
- Resolved customer complaints promptly and professionally, preserving the reputation of the establishment
- Assisted in creating promotional materials to attract new customers to the restaurant for breakfast service
- Evaluated employee performance through regular feedback sessions, fostering professional growth and development within the team
- Promoted a positive working atmosphere by encouraging teamwork among staff members during busy morning shifts
- Supervised daily cash handling procedures, ensuring accurate accounting records were maintained at all times
- Demonstrated excellent problem-solving skills by addressing operational challenges as they arose throughout each shift
BARTENDER/GAMING ATTENDANT
Club Charleston
01.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
BARTENDER/ TABLE SERVICE
The Landing
01.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed strict recipes and drink measurements to minimize product used
- Crafted special drink and cocktail menu items for seasonal offerings
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Helped management plan and serve bar menu exceeding customer expectations
- Created attractive bar displays by strategically arranging bottles and glasses
- Kept bar stocked with liquors, juices and garnishes for drinks
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Recruited and trained new bartenders
- Explained daily specials and beverage promotions to exceed daily sales goals
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
CATERING/CLEANING
Anglican Care
01.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Grilled Burgers
01.2017 - 01.2018
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Reset tables between guests by restocking low items and wiping down surfaces
- Helped guests at tables when in need of assistance
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications
- Greeted customers and answered inquiries regarding menu items and specials
Keppel Bay Sailing Club
01.2014 - 01.2017
- Established welcoming atmosphere by greeting each guest warmly
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
- Helped guests at tables when in need of assistance
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Reset tables between guests by restocking low items and wiping down surfaces
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Verified ID and payment preference of guests to make transactions faster and more flexible
Frenchville Sports Club
01.2011 - 01.2014
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Explained daily specials and beverage promotions to exceed daily sales goals
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Maintained impeccably clean, attractive and well-stocked bar area
- Prepared garnishes by evenly slicing and pitting fruits
Education
RSA/RCG -
NSW TAFE
01.2021
WSET Mastering Australian Wine - undefined
NSW TAFE
04.2020
Certificate III - undefined
NSW TAFE
07.2019
Certificate Three - Beauty/Massage
Rockhampton Tafe college
01.2011
Certificate Three - Fitness training
Rockhampton Tafe college
01.2010
Skills
- Anticipating Guest Needs
- Liquor Law Compliance
- Organizational Abilities
- Patron Rapport
- Order Management
- Team Training
- Cocktail List Development
- Reconciling Cash Drawers
- Sales/Marketing and graphic design
- Cash Register Operation
- Maintaining Glassware Stock
- Prepare Cocktails
- Maintaining a Clean Bar
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Name of System] POS
- Error Identification
- Classic Cocktails
- Wine and Beer Recommendations
- Private Events and Catering
- Ordering Bar Supplies
- Monitoring Alcohol Consumption
- Energetic and Outgoing
- Credit and Cash Transactions
- New Hire Training
- Glassware Polishing
- Pair Food and Wine
- Team Management
- Sales Promotion
- Supply Ordering
- Waste Reduction
- Food presentation
- Employee Motivation
- Table Setting
- Allergy awareness
- Promotions coordination
- Team motivation
- Basic accounting
- Guest Relations
- Customer Service
- Food Safety
- Worker Training
- Recruitment
- Excellent Communication
- Self-Motivation
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
- Excellent communication
- Multitasking Abilities
- Active listening
- Calm under pressure
- Critical thinking
- Problem resolution
- Decision-making
- Verbal communication
ADDITIONAL INFORMATION
Website design - Creating websites for family and friends, by either helping with the graphic design or creating the whole website from scratch.
Timeline
Nioka Steakhouse
Hope Winery
11.2024 - Current
BREAKFAST SHIFT LEADER
Rydges Hotel
12.2023 - Current
BARTENDER/GAMING ATTENDANT
Club Charleston
01.2021 - 03.2023
BARTENDER/ TABLE SERVICE
The Landing
01.2020 - 01.2021
CATERING/CLEANING
Anglican Care
01.2018 - 01.2020
Grilled Burgers
01.2017 - 01.2018
Keppel Bay Sailing Club
01.2014 - 01.2017
Frenchville Sports Club
01.2011 - 01.2014
WSET Mastering Australian Wine - undefined
NSW TAFE
Certificate III - undefined
NSW TAFE
Certificate Three - Beauty/Massage
Rockhampton Tafe college
Certificate Three - Fitness training
Rockhampton Tafe college
RSA/RCG -
NSW TAFE