Emerson Frazer
Big White Ski Resort,BC
Summary
Customer Service professional with over 9 years' experience in delivering client expectations. Multi-talented individual with skills in all aspects of customer service, salon management and house keeping. Background includes managing high volume customer needs whilst focusing on quick and accurate assessments of customer requirements. A strong ability to build relationships that delivers loyalty and reliability.
Overview
12
12
years of professional experience
Work History
Winter Lift Operator
Big White Ski Resort
Kelowna , BC
11.2024 - Current
- Maintained daily log of lift operations and safety inspections.
- Responded quickly to emergency situations such as broken chairs or sudden stops of lifts due to technical faults.
- Performed pre-operational checks for lift, including brakes, cables and motors.
- Established a friendly rapport with guests, providing information about activities available in the resort area.
- Provided customer service assistance with directions, ticket purchases and other inquiries.
Housekeeper
Fairmont Banff Springs
Banff, AB
05.2024 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Operated industrial washing machine for glass cleaning.
- Maintained and organised cleaning supplies stock.
- On calls, liaising with Royal Service on guest requests for items and delivering to rooms with efficiency.
Host, Food Runner/Server Assistant
Novotel
Wollongong, NSW
02.2022 - 08.2024
- Operated cash register and Point of Sale system for transactions.
- Managed bar area, cocktail design, menu and handled inventory, regulation compliance and customer relationships.
- Maintained knowledge of bar, food and specials menu.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
Domestic Cleaner
Happy House Cleaners
10.2023 - 04.2024
- Returned Airbnb rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers. Followed procedures for correctly vacuuming and mopping.
- Rendered detailed and timely cleaning services while working in fast-paced environment.
- Communicated with customers about requests for additional supplies or cleaning services.
- Remaining professional and respectful when in clients home.
Pharmacy Assistant
Smiths chemist
02.2022 - 04.2024
- Assist customers with friendly service and product knowledge regarding medical products
- Desk duties of inputting vaccination appointments, processing payment transactions, answering phone calls and helping to resolve customer enquires and complaints
- Domestic cleaning of shop to ensure compliance with sanitary requirements
- Productive and efficient in a team environment.
Owner
EM Design
06.2020 - 04.2024
- Home business that specialises in the supply / manufacturer of custom designed signage and balloons for events and special occasions
- Product costing
- Inventory Control
- E commerce marketing
- Client liaison
Event Crew
Sail Week
05.2023 - 09.2023
- Informing guests on the daily itinerary, distribution of information and knowledge of each destination and facilitating groups to ensure we meet time targets
- Providing guests with good energy and atmosphere
- Completing daily duties - food preparation, domestic cleaning and laundry
- Dealing with complaints/guest issues and feedback
Senior Hairdresser | PA
Morgan Hair Co
05.2020 - 11.2022
- Effective management of time to ensure appointments ran to schedule
- Reception efficiency by taking phone calls, inputting appointments and processing payment transactions
- Social media management Coordinated travel/events - including meeting budgets and handling all aspects of event planning
- Managed staff and coordinated an efficient running salon
- Maintained data base of customer preferences and specialised services
- Expanded client base through the delivery of professional and friendly service
- Increased salon profits through up selling hair care products and providing personalised customer care
- Worked well with other employees and trained apprentices and salon assistants
Apprentice - Senior Hairdresser
Vibe Hair Salon
01.2013 - 02.2020
- Duties and responsibilities as per Morgan Hair Co
Education
RSA Certificate -
Barmax
02.2022
First Aid Certificate -
Heath Guard
08.2021
Certificate 3 - Hairdressing -
Wollongong TAFE
07.2016
High School Certificate -
Bowral High School
12.2013
Skills
- Hold full Australian Drivers License
References
- Josie Morgan, Owner/Director at Morgan Hair Co, +61 401321505
- Doug Smith, Owner Smiths Chemist, +61 431 423 910
Timeline
Winter Lift Operator
Big White Ski Resort
11.2024 - Current
Housekeeper
Fairmont Banff Springs
05.2024 - Current
Domestic Cleaner
Happy House Cleaners
10.2023 - 04.2024
Event Crew
Sail Week
05.2023 - 09.2023
Host, Food Runner/Server Assistant
Novotel
02.2022 - 08.2024
Pharmacy Assistant
Smiths chemist
02.2022 - 04.2024
Owner
EM Design
06.2020 - 04.2024
Senior Hairdresser | PA
Morgan Hair Co
05.2020 - 11.2022
Apprentice - Senior Hairdresser
Vibe Hair Salon
01.2013 - 02.2020
RSA Certificate -
Barmax
First Aid Certificate -
Heath Guard
Certificate 3 - Hairdressing -
Wollongong TAFE
High School Certificate -
Bowral High School