Emese Somoskeri
Sydney,NSW
Summary
Seasoned professional in general and operations management with a deep background in Civil Aviation and Hospitality. Comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Problem Resolution Counselor
Private Contractor
Italy
02.2019 - 03.2021
- Collaborated with other aviation professionals when developing online courses for pilot students during the pandemic ATPL.
- Offered advice and assistance to stakeholders, paying attention to special wants and needs.
- Researched new technologies related to aviation safety procedures and implemented them when necessary.
- Participated in training sessions related to aviation safety standards and best practices.
- Ensured compliance with applicable codes, regulations, standards, policies, procedures, laws, and ordinances related to civil aviation.
- Assisted in developing cost estimates for various programs.
- Provided guidance regarding career paths available within the aviation industry.
- Researched new technologies related to aviation simulation for implementation into existing courses.
- Developed detailed designs and plans for future, long-term online courses.
Safety & Emergency Procedure Instructor (Boeing)
Ryanair
Ireland
04.2008 - 01.2019
- Over 12,500 flight hours as a crew leader.
- Conducted training for over 400 new flight crew members.
- Recruited and onboarded new employees with training, hire documentation.
- Conducted simulation programs for emergency procedures on aircraft.
- Created and developed a risk fatigue management program for the flight crew.
- Developed a framework for the inflight new rostering system to reduce fatigue risk.
- Cross-trained existing employees to maximize team agility and safety performance.
- Analyzed the international safety report system to implement a safety procedure training plan.
Business Development Manager
Caffe Novecento
Italy
10.2005 - 03.2008
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Negotiated and closed long-term contract agreements with new stakeholders and vendors.
- Planned client relationship-cultivating events for a successful venue opening.
- Built a relationship with the local community to draw in more customers, to establish long-term business growth, resulting in the expansion of the clientele base by 75%.
- Implemented systems and procedures to increase sales.
- Introduces revenue models, operational support, and customer engagement strategies.
- Maintained financial control, planned business operation excellence, and implemented an expense control system for revenue growth.
- Established key performance indicators to track business progress and adjust accordingly.
- Created a customer feedback platform to incorporate insights into development strategies.
Executive General Manager
Hard Rock Cafe (Corporate)
Italy
Education
Advanced Diploma - Hospitality Management Hotel Industry
Giorgio Pascal Collage
BudapestCertificate of Technical Studies - Civil Aviation
Irish Aviation Authority (IAA)
Dublin (Ireland)Skills
- Innovation management
- Operational efficiency
- Training and development
- Leadership
- Interpersonal communication
- Creative, visual mindset
- Creative problem-solving
Timeline
Problem Resolution Counselor
Private Contractor
02.2019 - 03.2021
Safety & Emergency Procedure Instructor (Boeing)
Ryanair
04.2008 - 01.2019
Business Development Manager
Caffe Novecento
10.2005 - 03.2008
Executive General Manager
Hard Rock Cafe (Corporate)
Advanced Diploma - Hospitality Management Hotel Industry
Giorgio Pascal Collage
Certificate of Technical Studies - Civil Aviation
Irish Aviation Authority (IAA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Corporate Award Highest European Revenue (Hard Rock Cafe)
- "Home far from home"American Embassy Hospitality Award
- European Fine Dinning Award
- Recognition from ICAO for safety QRG
- Pandemic ATPL course for pilot students
Certification
- RSA License
Languages
- English
- Italian
- Hungarian
Working History Gap
As addition information for Hiring Management my working history gap is related to legal impediment to working in Australia and family issues. A recently granted permanent residency lifted my legal condition and my employability.
References
References available upon request.
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