Summary
Overview
Work History
Education
Skills
Qualifications
References
Timeline
Generic

Emiell Costin

Delaneys Creek ,QLD

Summary

Personable and dedicated Customer Service Representative with experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Contact Centre /Data Entry Clerk

UniSC Clinical Trials
Morayfield , QLD
02.2023 - Current
  • Utilized specialized software applications related to the job role.
  • Answered incoming customer calls and provided assistance with inquiries, requests, orders, complaints and other related matters.
  • Responded to customers' emails and online chat messages in a timely manner.
  • Researched questions using available resources to provide accurate answers to customers.
  • Recorded all customer interactions in the contact center database for future reference.
  • Identified opportunities to upsell products or services when appropriate.
  • Adhered to established policies and procedures pertaining to contact center operations.

Pool Lifeguard

Just Kilcoy Aquatic Centre
08.2022 - 02.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Demonstrated rescue techniques and provided first aid in emergency situations.

Bartender/Administrative Assistant

D'Aguliar Hotel
10.2019 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Education

Undergraduate Bachelors Double Degree - Education

University of The Sunshine Coast
Sunshine Coast, QLD
11-2027

High School Diploma -

St Columban's College
Caboolture, QLD
2021

Skills

  • Call handling
  • Call Documentation
  • Customer Service
  • Multitasking
  • Call Center Operations
  • Inbound and Outbound Calling
  • Problem-Solving

Qualifications

  • Certificate 3 in Fitness
  • Blue Card
  • First aid and CPR
  • C Class license

References

Rebecca Cuthbertson - Executive Leadership, Services Australia 0433 814 292

Casey Wease - LJ Hooker - Owner/ Property Manager 0403 618 088

Timeline

Contact Centre /Data Entry Clerk

UniSC Clinical Trials
02.2023 - Current

Pool Lifeguard

Just Kilcoy Aquatic Centre
08.2022 - 02.2023

Bartender/Administrative Assistant

D'Aguliar Hotel
10.2019 - 02.2023

Undergraduate Bachelors Double Degree - Education

University of The Sunshine Coast

High School Diploma -

St Columban's College

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Emiell Costin