Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Emilee Baskerville

Toongabbie

Overview

2026
2026
years of professional experience

Work History

Squadron Executive Instructor

Australian Air Force Cadets
10.2023 - Current
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
  • Conducted physical training to keep fit and perform job duties productively.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
  • Supported fellow staff members in creating a positive learning environment for all cadets on base.
  • Managed stressful situations with composure while maintaining professionalism under intense pressure.
  • Conducted thorough incident debriefings to identify areas for improvement and implement new strategies or procedures as needed.
  • Prioritized tasks efficiently in high-pressure environments to optimize response efforts and allocate resources appropriately.
  • Enhanced youth development by implementing creative and engaging activities tailored to individual needs.

Call Centre Agent

Greenstone Financial Services
03.2017 - Current
  • Asked open-ended questions to assess customer needs.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Exceeded clients' expectations by compassionately gathering required medical, lifestyle and work history information to complete insurance applications.
  • Demonstrated dedication to continuously improving my abilities and product knowledge through regular training and upskilling.
  • Determined customer needs by asking relevant questions and listening actively to their responses.
  • Assisted customers promptly and politely via telephone.
  • Learned, referenced and regularly applied product knowledge information.
  • Answered average of 20-30 calls per day, addressing customer inquiries, solving problems and providing new product information.
  • Documented all customer inquiries and comments thoroughly, accurately and quickly.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Utilized CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects.
  • Trained, coached, and mentored new sales associates to set them them up for success.

Barista

Brownie Bar Cafe
2016 - 03.2017

Fast Food Worker

McDonald's Dural
2013 - 2016
  • Pleasantly and courteously interacted with customers.
  • Performed all position responsibilities accurately and in a timely manner.
  • Reported to each shift on time and ready to work.
  • Promptly and empathetically handled guest concerns and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.

Dance Instructor

Kenthurst Public School
2013 - 2014

Piano Teacher

Self Employed
2012 - 2013

Checkout Operator

IGA OAKHILL
2012 - 2013

Education

Toongabbie Christian College
Toongabbie, NSW

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Pacific Hills Christian School
Dural, NSW

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John Purchase Public School
Cherrybrook, NSW

Cherrybrook Technology High School
Cherrybrook, NSW

Bachelor of Paramedicine - Paramedical Science

Charles Sturt University
Bathurst
12-2025

Skills

  • Active listening skills
  • Sufficient medical terminology knowledge
  • Excellent work ethic
  • Positive and friendly
  • People-oriented
  • Strong interpersonal skills
  • Quick learner
  • Skilled problem solver
  • Exceptional time management skills
  • Motivated team player
  • Detail-oriented
  • Patient
  • Empathetic
  • Trained in numerous areas of personal and emergency care
  • Effective in accruately recording and relaying information in a timely manner
  • Critical decision-making skills
  • Confident applying required clinical knowledge
  • Demonstrates effective patient assessment and implements relevant emergency care
  • Rapport building

Accomplishments

  • Obtained a First Aid and CPR Certificate (current)
  • Achieved the rank of Cadet Warrant Officer in the Australian Air Force Cadets
  • Participated in numerous Dawn Services and City Marches for ANZAC Day as a cadet (2013-2018)
  • Experience in teaching First Aid in the Field (through the Australian Air Force Cadets)
  • Achieved Grade 8 Certificate in Piano Forte
  • Training and participation as a Peer Support Leader in Year 11
  • Achieved staff rank of Corporal and maintained the position of Squadron Executive Instructor through the Australian Air Force Cadets (Current)
  • Maintained a current GPA of 5.11 in Bachelor of Paramedicine

References

Carol Christie - Manager at Greenstone Financial Services: 0422 860 656


Louis Parfait - Commanding Officer 322 (City of Ryde) Squadron Australian Air Force Cadets: 0401 918 316


Jake Wells - Preceptor for Placement with Blacktown NSWA Station: 0466 600 413

Timeline

Squadron Executive Instructor

Australian Air Force Cadets
10.2023 - Current

Call Centre Agent

Greenstone Financial Services
03.2017 - Current

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Pacific Hills Christian School

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John Purchase Public School

Barista

Brownie Bar Cafe
2016 - 03.2017

Fast Food Worker

McDonald's Dural
2013 - 2016

Dance Instructor

Kenthurst Public School
2013 - 2014

Piano Teacher

Self Employed
2012 - 2013

Checkout Operator

IGA OAKHILL
2012 - 2013

Toongabbie Christian College

Cherrybrook Technology High School

Bachelor of Paramedicine - Paramedical Science

Charles Sturt University

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Emilee Baskerville