Emilee Baskerville
Toongabbie
Overview
2026
2026
years of professional experience
Work History
Squadron Executive Instructor
Australian Air Force Cadets
Timor Barracks, Dundas, NSW, 2117
10.2023 - Current
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.
- Supported fellow staff members in creating a positive learning environment for all cadets on base.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Conducted thorough incident debriefings to identify areas for improvement and implement new strategies or procedures as needed.
- Prioritized tasks efficiently in high-pressure environments to optimize response efforts and allocate resources appropriately.
- Enhanced youth development by implementing creative and engaging activities tailored to individual needs.
Call Centre Agent
Greenstone Financial Services
Baulkham Hills, NSW
03.2017 - Current
- Asked open-ended questions to assess customer needs.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Exceeded clients' expectations by compassionately gathering required medical, lifestyle and work history information to complete insurance applications.
- Demonstrated dedication to continuously improving my abilities and product knowledge through regular training and upskilling.
- Determined customer needs by asking relevant questions and listening actively to their responses.
- Assisted customers promptly and politely via telephone.
- Learned, referenced and regularly applied product knowledge information.
- Answered average of 20-30 calls per day, addressing customer inquiries, solving problems and providing new product information.
- Documented all customer inquiries and comments thoroughly, accurately and quickly.
- Answered customer telephone calls promptly and in an appropriate manner.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Utilized CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects.
- Trained, coached, and mentored new sales associates to set them them up for success.
Barista
Brownie Bar Cafe
West Pennant Hills, NSW
2016 - 03.2017
Fast Food Worker
McDonald's Dural
Dural, NSW
2013 - 2016
- Pleasantly and courteously interacted with customers.
- Performed all position responsibilities accurately and in a timely manner.
- Reported to each shift on time and ready to work.
- Promptly and empathetically handled guest concerns and complaints.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Dance Instructor
Kenthurst Public School
Kenthurst, NSW
2013 - 2014
Piano Teacher
Self Employed
Dural, NSW
2012 - 2013
Checkout Operator
IGA OAKHILL
Castle Hill, NSW
2012 - 2013
Education
Toongabbie Christian College
Toongabbie, NSWundefined
Pacific Hills Christian School
Dural, NSWundefined
John Purchase Public School
Cherrybrook, NSWCherrybrook Technology High School
Cherrybrook, NSWBachelor of Paramedicine - Paramedical Science
Charles Sturt University
Bathurst12-2025
Skills
- Active listening skills
- Sufficient medical terminology knowledge
- Excellent work ethic
- Positive and friendly
- People-oriented
- Strong interpersonal skills
- Quick learner
- Skilled problem solver
- Exceptional time management skills
- Motivated team player
- Detail-oriented
- Patient
- Empathetic
- Trained in numerous areas of personal and emergency care
- Effective in accruately recording and relaying information in a timely manner
- Critical decision-making skills
- Confident applying required clinical knowledge
- Demonstrates effective patient assessment and implements relevant emergency care
- Rapport building
Accomplishments
- Obtained a First Aid and CPR Certificate (current)
- Achieved the rank of Cadet Warrant Officer in the Australian Air Force Cadets
- Participated in numerous Dawn Services and City Marches for ANZAC Day as a cadet (2013-2018)
- Experience in teaching First Aid in the Field (through the Australian Air Force Cadets)
- Achieved Grade 8 Certificate in Piano Forte
- Training and participation as a Peer Support Leader in Year 11
- Achieved staff rank of Corporal and maintained the position of Squadron Executive Instructor through the Australian Air Force Cadets (Current)
- Maintained a current GPA of 5.11 in Bachelor of Paramedicine
References
Carol Christie - Manager at Greenstone Financial Services: 0422 860 656
Louis Parfait - Commanding Officer 322 (City of Ryde) Squadron Australian Air Force Cadets: 0401 918 316
Jake Wells - Preceptor for Placement with Blacktown NSWA Station: 0466 600 413
Timeline
Squadron Executive Instructor
Australian Air Force Cadets
10.2023 - Current
Call Centre Agent
Greenstone Financial Services
03.2017 - Current
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Pacific Hills Christian School
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John Purchase Public School
Barista
Brownie Bar Cafe
2016 - 03.2017
Fast Food Worker
McDonald's Dural
2013 - 2016
Dance Instructor
Kenthurst Public School
2013 - 2014
Piano Teacher
Self Employed
2012 - 2013
Checkout Operator
IGA OAKHILL
2012 - 2013
Toongabbie Christian College
Cherrybrook Technology High School
Bachelor of Paramedicine - Paramedical Science
Charles Sturt University