- Cooking
- Reading
- Pilates
- Video Gaming
- Animal Care
- Horseback Riding
- Travel
Emilee Egan
19 Golden Ash Close Worrigee
Summary
Young and hard-working individual with experience working face to face with customers and handling money. Have the ability to work with or without co-workers in a compact, noisy environment respectfully and effectively. Prepared to give anything a try to the best of abilities, whether in a familiar or unfamiliar situation. Familiar with retail, office and busy cafe environments and have the ability to make positive and long lasting relationships with customers and/or clients. Always punctual and demonstrates high level of professionalism and cleanliness through uniform or work approved clothing. Can confidentially handle extremely busy situations with or without clear instructions and has often completed duties usually assigned to multiple staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Decadence Cakes & Gifts
10.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Food Waiter
Bumpy Road Catering & Events
10.2024 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Carried out professional service, retaining polite and friendly approach at all times.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Administrative Assistant
Norwood Accounting
02.2021 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed payroll for employees and maintained detailed records of procedures.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Matched purchase orders with invoices and recorded necessary information on Xero & MYOB.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
Sales Assistant
Bakers Delight
03.2017 - 02.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed efficient cash register operations.
- Opened & closed the store following all procedures and completing effectively & efficiently.
Sales Assistant
Bayview News & Gifts
04.2015 - 11.2015
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
Certificate III - Business Administration
TAFE NSW
NSW11-2019
Skills
- Time management
- Data entry
- Friendly and outgoing
- Computer skills
- Attention to detail
- Office administration
- Processing payments
- Administrative support
- Opening and closing procedures
- Microsoft Programs
- Cash handling
- Product merchandising
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
Interests
Education
Primary :
The Kooralbyn International school Prep-Grade 4
St Marys Catholic Primary School Grade 5&6
High School :
St John the Evangelist Catholic High School Grade 7-12
.
TAFE NSW
NSW 02/2021 - 04/2022
Certificate IV: Business Administration
This course was undertaken as a traineeship through my full time job at Norwood Accounting. It was a 2 year course that I completed in just over a year. This course taught me important skills that I was able to implement directly into my work.
Certification
- NSW Driver's License
- Food Handler Basics Certification
Timeline
Barista
Decadence Cakes & Gifts
10.2024 - Current
Food Waiter
Bumpy Road Catering & Events
10.2024 - Current
Administrative Assistant
Norwood Accounting
02.2021 - 10.2024
Sales Assistant
Bakers Delight
03.2017 - 02.2020
Sales Assistant
Bayview News & Gifts
04.2015 - 11.2015
Certificate III - Business Administration
TAFE NSW
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