Emilee Wilmott
Brisbane
Summary
Developed strong customer service and communication skills in fast-paced retail environment, and different settings, looking to transition into new field. Proven ability to collaborate effectively with team members and handle diverse customer interactions. Seeking to leverage these transferable skills to contribute value in new professional setting.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Bunnings Warehouse
10.2023 - Current
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Utilized admin skills when working in click and collect as it requires phone calls, emails, problem solving, multi tasking and effective customer service.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
- Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
Delivery Driver
Dominos's Pizza
01.2022 - 10.2023
- Delivered orders to customers and businesses
- Completed on-time deliveries by choosing best and most efficient routes. This also achieved KPI targets
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Provided efficient customer service at all times over the phone and in person to ensure customer satisfaction
- In store duties included dishes, phone calls, cleaning, stocking and prepping food.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Team Member
Oporto
01.2020 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
QCE -
Narangba Valley State High School
Narangba, QLD11.2022
Skills
- Store maintenance
- Cash handling accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Product knowledge expertise
- Professional appearance
- Loss prevention awareness
- Brand representation
- Customer service
- Customer assistance
- Cash register operation
- POS systems
- Inventory tracking
- Order processing
- Multitasking
- Effective communication
- Customer engagement
- Product restocking
Timeline
Retail Team Member
Bunnings Warehouse
10.2023 - Current
Delivery Driver
Dominos's Pizza
01.2022 - 10.2023
Team Member
Oporto
01.2020 - 01.2022
QCE -
Narangba Valley State High School
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