Summary
Overview
Work History
Education
Skills
References
Timeline
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Emilia Bassett

Moonee Ponds,VIC

Summary

A dedicated and compassionate psychology graduate with career aspirations in the areas of community psychology and family therapy. My passion for working with people and contributing positively to the community drives my commitment to fostering well-being and providing exceptional service in every role I undertake.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Cotton on Australia
11.2020 - Current
  • Successfully lead teams of 5-10 staff members throughout high-demand peak trade periods for 3 consecutive years.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Consistently met or exceeded budget targets, charity donations (1:3 ratio) and specific product promotions.
  • Composed routine correspondence and prepared weekly sales and data reports for store and regional management.

Volunteer

Friendline Phone Support Service
03.2022 - 08.2023
  • Used critical thinking to responded effectively in crisis situations, providing immediate support and connecting callers to appropriate resources.
  • Managed up to 10 incoming calls from service users and maintained all confidentiality requirements.
  • Demonstrated cultural sensitivity and a respectful approach to individuals with diverse backgrounds, beliefs, and values
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Intern

Real Adulting Online Education Platform
02.2022 - 12.2022
  • Conducted research to acquire deep understanding of unique needs and challenges faced by young adults, designing 3 new resources with a user-centred approach.
  • Lead development of 3 research-backed mental health tools for adolescents and young adults aged 16-25.
  • Participated in 15 wellbeing workshops and presentations related to projects to gain knowledge.
  • Developed organisational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

Graduate Diploma of Psychological Science -

Bond University
Gold Coast, QLD
12.2023

Bachelor of Applied Science (Psychology) -

Royal Melbourne Institute of Technology
Melbourne, VIC
12.2022

Skills

  • Customer Relations
  • Process Improvement
  • Research ethics compliance
  • Mental Health Support
  • Adaptability and Dependability
  • Documentation proficiency
  • Teamwork and Collaboration
  • Attention to Detail
  • Community Engagement

References

Dr. Anchal Garg: Thesis Supervisor

Bond University

Email: agarg@bond.edu.au


Danielle Saunders: Manager

Cotton on Body 

Mobile: 0404 665 711

Timeline

Volunteer

Friendline Phone Support Service
03.2022 - 08.2023

Intern

Real Adulting Online Education Platform
02.2022 - 12.2022

Sales Assistant

Cotton on Australia
11.2020 - Current

Graduate Diploma of Psychological Science -

Bond University

Bachelor of Applied Science (Psychology) -

Royal Melbourne Institute of Technology

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Emilia Bassett