Emilia Clarke
Bowen Hills,Queensland
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
3
3
years of professional experience
Work History
Mr Claude’s and Mr Mista
06.2022 - Current
- Extremely fast paced environments, working as a kitchen hand and as a barista
- Required to continually improve to comfortably keep up with the fast pace during service
- Developed the ability during on-the-job training to confidently deliver a service and problem solve effectively.
Assistant
New Energy Capital
08.2021 - 05.2022
- Managed diaries, scheduled meetings, and booked conference rooms
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Arranged mail and deliveries, organised travel and accommodation
- Scanned and stored paperwork digitally for file organisation
- Responsible for the smooth and efficient operation of day to day conduct
- Set up meetings in Microsoft teams and updated schedules with new and important tasks
- Dealt with customer queries via phone and email and upheld a high standard of quality customer service.
Customer Service Officer - APS 3
Centrelink Call Centre
02.2021 - 07.2021
- Taking highly sensitive and demanding calls for Centrelink encompassing a wide demographic of Australians
- Learnt how to use a multitude of DHS resources, web interfaces and applications in order meet job requirements
- Built a deep understanding of legislation and policy in order distribute funds and services on behalf of Centrelink
- Use of a wide range of effective communication techniques and emotional intelligence to gauge and manage stressful situations and de-escalate where necessary
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Education
Health services - Certificates II and III -
Kelvin Grove State College
High School Diploma -
Torrens University Australia
Brisbane, QLD12.2023
Skills
- Excellent computer skills and proficiency in both Microsoft and Adobe Suites
- Strong verbal and written communication skills
- Reliable, punctual, and responsible
- Emphasis on a high level of product and service knowledge
- Multi-Line Phone Systems, able to meet deadlines and work under pressure
- Database Systems and Confidentiality - able to follow procedures and adapt quickly to changes
- Conflict Mediation and Customer Complaint Resolution
- Able to maintain high standards in relation to presentation, accuracy, or work
Timeline
Mr Claude’s and Mr Mista
06.2022 - Current
Assistant
New Energy Capital
08.2021 - 05.2022
Customer Service Officer - APS 3
Centrelink Call Centre
02.2021 - 07.2021
Health services - Certificates II and III -
Kelvin Grove State College
High School Diploma -
Torrens University Australia
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