Emilia Connolly
Labrador ,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Gold Lounge Bar Attendant
Reading Cinemas
03.2024 - Current
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Maintained neat, clean and professional appearance to meet business dress code policy.
FOH and Pizza Maker
Goodfellas Pizza
11.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Human Resources Assistant
Gippsland Physiotherapy Head Office
11.2022 - 02.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Customer Service
KFC
11.2020 - 11.2021
- Developed customer service scorecards to measure customer service performance.
- Utilized customer feedback to improve customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Maintained excellent customer service and positive attitude.
Waitress
Romano's By The Harbour
06.2017 - 10.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Year 12, Kurnai College
Churchill, VICSkills
- Maintaining files
- Employee Onboarding
- Active Learning
- Team Player
Birth Date
04/11/2004
Timeline
Gold Lounge Bar Attendant
Reading Cinemas
03.2024 - Current
Human Resources Assistant
Gippsland Physiotherapy Head Office
11.2022 - 02.2023
FOH and Pizza Maker
Goodfellas Pizza
11.2021 - 05.2023
Customer Service
KFC
11.2020 - 11.2021
Waitress
Romano's By The Harbour
06.2017 - 10.2018
Year 12, Kurnai College
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