Emilia Ramos
Geelong,VIC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Sweet Susie’s and Mr Pro Whipp. Skilled in cash handling and fostering positive environments through excellent communication and teamwork. Demonstrated ability to manage high-pressure situations, ensuring efficient service and maintaining cleanliness standards.
Overview
6
6
years of professional experience
Work History
Ice Cream Server
Sweet Susie’s
Geelong
11.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Ice Cream Server
Mr Pro Whipp
Geelong, VIC
03.2019 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Education
Geelong Baptist College
Lovely Banks, VICSkills
- Customer Engagement
- Teamwork
- Patience and Empathy
- Customer Service
- Cleaning and organization
- Excellent Communication
- Working under pressure
- Order Taking
- Cash Handling
- Greeting customers
- Salesmanship
- Supply Restocking
Training
Gordon Vet - Cert III in Beauty services Year 1
-Lash tints
-Brow shape, wax and tint
-Apply Makeup
*Bridal Looks
*Day Looks
*Night Looks
*Fashion Looks
*Photography Looks
-Sell to retail customers
-Apply safe health and work procedures
-Comply with organisation requirements within a personal services environment
Work experience
Mecwacare Aged Care
-Provided support with daily activity
-Assist in outings and social activity’s
Beauty Service
-Wedding makeup
-Lash and Brow Services
Timeline
Ice Cream Server
Sweet Susie’s
11.2022 - Current
Ice Cream Server
Mr Pro Whipp
03.2019 - Current
Geelong Baptist College