Emilia Wolfe
CURRAMBINE
Summary
Ambitious and dedicated individual with a strong interest in the customer industry. Seeking an entry-level position where I can apply my excellent communication skills, friendly demeanor, and eagerness to learn to provide outstanding customer service and contribute to the success of the store. Committed to gaining valuable experience, building a solid foundation in workplace operations, and delivering exceptional company experiences.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Games World
09.2023 - Current
- Provided exceptional service to customers, offering guidance and expertise in their gaming needs
- Utilized deep product knowledge to offer tailored recommendation and enhance customer satisfaction
- Managed transactions efficiently and accurately through company sale systems
- Maintaining a visually appealing store environment through effective merchandising and organization
- Collaborated with team members to achieve sales targets and foster a positive work environment
- Addressed customer inquiries and issues promptly and professionally
- Assisted with inventory management tasks to ensure accurate stock levels.
Volunteer Class Assistant
Grandis Primary School
02.2023 - 03.2023
- Assisted the teacher in classroom activities, providing support and guidance to students
- Supported children in their daily routines, including arrival, dismissal, snack time, and outdoor play
- Engaged children in educational and recreational activities, such as storytelling, arts and crafts, and sensory play
- Assisted in creating a safe and nurturing classroom environment for children to learn and grow.
Bartender
TGI Fridays
08.2021 - 01.2023
- Provide exceptional customer service by engaging with customers, taking orders, and ensuring their satisfaction
- Use of POS software, EFTPOS, cash handling and order processing software with transactions
- Expertly handle high-volume shifts, effectively multitasking to deliver prompt and accurate drink orders
- Demonstrate extensive knowledge of the brand's menu items, including signature cocktails and promotions
- Upsell and recommend additional food and beverage items to enhance the guest experience
- Maintain cleanliness and organisation of the bar area, adhering to health and safety regulations
- Collaborate with team members to ensure smooth operations and seamless customer service.
Salon Assistant
Salon Express
09.2019 - 10.2020
- Supported senior stylists by performing various salon tasks, including shampooing, conditioning, and rinsing clients' hair
- Ensured the cleanliness and organisation of salon workstations, creating a welcoming environment for clients
- Provided exceptional customer service, greeting, and assisting clients with a friendly and professional demeanour
- Efficiently managed appointment scheduling, optimising client flow and minimising wait times
- Maintained strict adherence to salon sanitation and safety protocols, ensuring the sterilisation of tools and equipment
- Handled cash transactions accurately and managed the point-of-sale (POS) system for retail product sales
- Contributed to inventory management efforts, monitoring stock levels and assisting with product replenishment.
Education
High school diploma -
Mater Dei College
Certificate II Retail Cosmetics -
North Metropolitan TAFE
Certificate III Visual Arts -
Skills Strategies International
Certificate II Skills for Work and Vocational Pathways -
College of Electrical Training
Completed Responsible Service of Alcohol -
Galaxy Training Australia
Skills
- Excellent verbal and written communication skills
- Active listening and problem-solving abilities
- Strong interpersonal and customer relationship-building skills
- Ability to remain calm and professional in challenging situations
- Empathy and understanding towards customer needs and concerns
- Proficiency in using CRM software and customer service tools
- Time management and prioritization skills to handle multiple tasks efficiently
- Attention to detail in order processing and order accuracy
- Teamwork and collaboration for effective coordination with colleagues
- Adaptability and flexibility to handle changing customer demands
- Positive attitude and willingness to go the extra mile for customer satisfaction
Personal Information
Date of Birth: 10/23/01
Timeline
Retail Sales Associate
Games World
09.2023 - Current
Volunteer Class Assistant
Grandis Primary School
02.2023 - 03.2023
Bartender
TGI Fridays
08.2021 - 01.2023
Salon Assistant
Salon Express
09.2019 - 10.2020
High school diploma -
Mater Dei College
Certificate II Retail Cosmetics -
North Metropolitan TAFE
Certificate III Visual Arts -
Skills Strategies International
Certificate II Skills for Work and Vocational Pathways -
College of Electrical Training
Completed Responsible Service of Alcohol -
Galaxy Training Australia
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