Emilie-anne Mourade
Summary
Dynamic manager with a proven track record at Little Lagos, excelling in staff training and development while enhancing customer service. Skilled in time management and financial oversight, I successfully improved operational efficiency and fostered a positive work environment, leading to increased customer satisfaction and optimized team performance.
Overview
4
4
years of professional experience
Work History
Manager
Little Lagos
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Assistant Manager
Victoria Secret
01.2023 - 12.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree -
Mitchell High School
Blacktown, NSWSkills
- Time management
- Staff training and development
- Customer service
- Verbal and written communication
- Staff management
- Shift scheduling
- Documentation and reporting
- Employee onboarding
Timeline
Assistant Manager
Victoria Secret
01.2023 - 12.2023
Manager
Little Lagos
03.2021 - Current
No Degree -
Mitchell High School
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