Emilie Duroux
Summary
After a gap year in hospitality, I am now seeking a pathway into a career in business, administration, or human resources. I would like to advance my knowledge in business.
Overview
5
5
years of professional experience
Work History
Customer Service
The Yard Brewery And Smokehouse
01.2023 - Current
- Food and beverage preparation
- Remained calm and professional under pressure including serving high customer volumes during busy nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed Responsible Service of Alcohol procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Barista and Food Assistant
Hunter Valley Gardens
04.2020 - 01.2023
- Customer Service
- Quality control
- Food and beverage preparation
- Time Management
- Cash handling
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries.
Team leader
KFC Morisset
02.2019 - 10.2022
- Customer Service and food preparation
- Complaint handling
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
2022 NSW Higher School Certificate -
Avondale School
Cert II Hospitality - undefined
Avondale College
Barista Certificate - undefined
Avondale College
RSA, Liquor and Gaming NSW - undefined
First Aid Certificate -
Avondale College
Representative Sport
Soccer, including selection onto the Newcastle All Stars NSW Team for the Trans TasmanIndigenous Round in Illawarra in January 2019 against New Zealand.
Timeline
Customer Service
The Yard Brewery And Smokehouse
01.2023 - Current
Barista and Food Assistant
Hunter Valley Gardens
04.2020 - 01.2023
Team leader
KFC Morisset
02.2019 - 10.2022
2022 NSW Higher School Certificate -
Avondale School
Cert II Hospitality - undefined
Avondale College
Barista Certificate - undefined
Avondale College
RSA, Liquor and Gaming NSW - undefined
First Aid Certificate -
Avondale College
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