Summary
Overview
Work History
Education
Skills
Interests: Sports
Languages
Timeline
Generic
Emilie Frosting Taug

Emilie Frosting Taug

Southport,QLD

Summary

Motivated student committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

3
3
years of professional experience

Work History

Head Hostess

Sumo Restaurants
06.2022 - 10.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.

Children's Ski Instructor

Hakadal Il
10.2019 - 02.2021
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Set up and broke down equipment before and after classes.


Education

Bachelor of Business - International Business

Griffith University
Gold Coast, QLD
11.2025

High School Diploma -

Wang Oslo High School
Oslo, Norway
06.2022

Skills

  • Guest service
  • Reservation coordination
  • Exceptional communication
  • Guest Relations
  • Service prioritization
  • Interactive communication skills
  • Customer Service
  • Effective Multitasking
  • Guest Engagement
  • Performance Improvement
  • Team Player
  • Flexible and Adaptable
  • Warm and Friendly
  • Reliable and Trustworthy
  • Attention to Detail
  • Customer-Oriented

Interests: Sports

Mountain biking has been a central part of my life journey, beginning in the scenic landscapes of Nittedal, Norway, where I first grasped the handlebars and felt the thrill of navigating rugged terrain. From local trails to national and international competitions, each race became a chapter in my story of perseverance and passion for the sport. Starting at the age of 5 or 6, I honed my skills, embracing the challenges and relishing the victories. 

Languages

Norwegian
Native or Bilingual
English
Full Professional

Timeline

Head Hostess

Sumo Restaurants
06.2022 - 10.2023

Children's Ski Instructor

Hakadal Il
10.2019 - 02.2021

Bachelor of Business - International Business

Griffith University

High School Diploma -

Wang Oslo High School

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Emilie Frosting Taug