Emilie Melody-Bristow
Roma
Summary
Accomplished Business Support Officer at East Arnhem Real Estate, adept in Microsoft Office and Xero software, I excel in streamlining operations and enhancing customer service. Proven track record in improving administrative processes and managing financial transactions efficiently. Skilled in both administrative support and customer engagement, I drive operational excellence and client satisfaction. Experienced with managing diverse administrative tasks integral to business operations. Track record of problem-solving and enhancing team efficiency through proactive support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Support Officer
East Arnhem Real Estate
06.2023 - 12.2024
- Managed daily office operations such as ordering supplies, maintaining records and managing calendars.
- Provided excellent customer service by responding promptly to inquiries via email or telephone.
- Performed general bookkeeping duties such as bank reconciliations, accounts receivable and payable processing.
- Organised travel arrangements for remote travel staff members, including flights, accommodation, car rentals.
- Managed daily administrative tasks, including correspondence, file organisation, and document management, to ensure smooth and efficient operations.
- Processed payroll for employees weekly, ensuring accuracy of pay and deductions.
- Managed employee records in timely manner, including new hires, terminations, and salary changes.
- Reviewed and revised company proposals or policies.
Property Manager
East Arnhem Real Estate
01.2020 - 12.2022
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular property inspections to identify potential maintenance issues.
- Initiated and attended NTCAT proceedings for rent arrears and evictions.
- Negotiated and executed new leases, renewals, and terminations.
- Reviewed lease expiration reports and calculated rent increases.
Administration Officer
East Arnhem Real Estate
11.2018 - 05.2019
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Utilised excellent communication skills when interacting with customers both face-to-face and over the telephone.
- Managed incoming mail, responding to general enquiries where appropriate or redirecting them as necessary.
- Implemented effective document control processes to ensure compliance with company policies.
- Maintained confidentiality at all times when handling sensitive material and documents.
- Updated client and employee information, financial records, and schedules in company databases.
- Monitored and updated inventory levels through regular stocktaking exercises.
- Processed invoices according to established procedures while adhering to internal controls guidelines.
Salon Manager
Dolled Up
03.2017 - 05.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
Extended Diploma in Business
Epping Forest College
Essex, England07-2016
GCSE's
Maria Fidelis School
Camden, England07-2014
Skills
- Microsoft office
- Statement reconciliation
- Administrative support
- Xero software experience
- Customer service
- Data entry
- Attention to detail
Certification
- Level 2 Certificate in Accounting
- Certificate IV in Real Estate Practice
Timeline
Business Support Officer
East Arnhem Real Estate
06.2023 - 12.2024
Property Manager
East Arnhem Real Estate
01.2020 - 12.2022
Administration Officer
East Arnhem Real Estate
11.2018 - 05.2019
Salon Manager
Dolled Up
03.2017 - 05.2018
- Level 2 Certificate in Accounting
- Certificate IV in Real Estate Practice
Extended Diploma in Business
Epping Forest College
GCSE's
Maria Fidelis School
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