Emilie Zeeno
Maitland Vale,NSW
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Jax Tyres. Excelled in clerical support and maintaining confidentiality, demonstrating exceptional verbal communication and database entry skills. Proven ability to balance multiple roles, significantly improving workplace efficiency and safety.
Overview
19
19
years of professional experience
Work History
Administrative Clerk
Jax Tyres
03.2010 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
Retail Sales Assistant
Woolworths Supermarket
05.2005 - 03.2010
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Managed efficient cash register operations.
Education
Diploma - Business Administration
Wills
07.2010
Hospitality Operations
Northumberland Network
Cessnock, NSW08.2007
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Cash Management
- Customer follow-up
- Appointment Scheduling
- Basic accounting
Timeline
Administrative Clerk
Jax Tyres
03.2010 - Current
Retail Sales Assistant
Woolworths Supermarket
05.2005 - 03.2010
Diploma - Business Administration
Wills
Hospitality Operations
Northumberland Network
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