Emili Petrusevic
Sydney,,Australia
Summary
Dedicated professional with a strong background in customer-facing sales, recruitment, employee relations, and performance management. I bring a proactive approach to overcoming challenges and pride myself on maintaining an organized work style. Proven track record in improving placement success rates through effective problem-solving and organisational skills in high-stakes environments. Committed to continuous learning and dedicated to delivering exceptional support to both clients and candidates.
Overview
7
7
years of professional experience
Work History
Client Solutions Manager
Robert Half
09.2024 - Current
Senior Recruitment Specialist
Robert Half
07.2023 - 09.2024
Recruitment Specialist
Robert Half
01.2022 - 07.2023
- End-to-End Recruitment, Headhunting, Account Management/Business Development
In my 360 role, I source candidates for clients across diverse industries, directly engaging with them to ensure the placement of high-quality talent. - Specialised in recruiting for Level 1-3 Support Engineers, System Administrators, System Engineers, Network/Cloud/Infrastructure Engineers, IT Security, Application Support, and IT Managers.
- Manage multiple requisitions simultaneously while maintaining attention to detail and excellent organisational skills. Handle all stages of recruitment from sourcing and screening to offer negotiations, reference checks, placement, and onboarding.
- Conduct face-to-face and virtual interviews, evaluate candidate qualifications, and facilitate junior to senior-level placements across various industries.
- Design and refine interview processes to assess candidate suitability and contribute to company process improvements through cross-functional projects.
- Develop strong relationships with hiring managers to understand departmental needs, facilitating more accurate candidate matching. Serve as a trusted advisor, building connections through networking events and social media.
- Collaborate cross-functionally to improve internal team alignment and drive team success. Utilise internal networks, employee referrals, Seek Advertiser, LinkedIn RPS, and Robert Half Salesforce Data to identify top-tier candidates for clients.
- Negotiate competitive salary packages and manage ongoing client and candidate relationships. Onboard new hires, set up training programs, and manage salary reviews and compliance checks.
Customer Service Representative
Bunnings Warehouse
01.2020 - 01.2022
- Delivered exceptional customer service by promptly and accurately addressing client inquiries.
- Provided patrons with store policy information at checkout, effectively reducing customer service complaints and calls.
- Utilised inventory software to locate merchandise and organized it on skids for efficient transport to shelves.
- Monitored incoming deliveries by verifying merchandise against invoice paperwork and promptly notifying the supervisor of any discrepancies.
- Conducted thorough checks of payroll, vendor payments, commissions, and other accounting disbursements to ensure accuracy and compliance.
- Maintained up-to-date knowledge of available products, store promotions, and customer service policies to enhance the shopping experience.
- Followed safety protocols diligently while transporting merchandise throughout the store to minimize the risk of damage.
Sales Representative
Myer
01.2018 - 01.2020
- Consult with customers to understand their desires and recommend the best products to meet their needs, actively working toward sales targets and KPIs.
- Maintain revenue by attracting customers with appealing sales displays.
- Complete multiple resets daily to ensure merchandise is organized and presentable.
- Encourage customers to sign up for additional services, consistently exceeding quotas for add-on sales.
- Connect with customers to offer assistance and promote products effectively.
- Continuously classify and file records to maintain an efficient system and keep all information organised.
- Generate additional sales opportunities through upselling and cross-selling techniques.
- Expand the customer base through cold calling, networking, and relationship building.
- Increase sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Commerce - Human Resources Management
Macquarie University
Sydney, NSWSkills
- Client management
- Candidate Sourcing
- Performance Tracking
- Job market understanding
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Organisational Skills
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Multitasking Abilities
Timeline
Client Solutions Manager
Robert Half
09.2024 - Current
Senior Recruitment Specialist
Robert Half
07.2023 - 09.2024
Recruitment Specialist
Robert Half
01.2022 - 07.2023
Customer Service Representative
Bunnings Warehouse
01.2020 - 01.2022
Sales Representative
Myer
01.2018 - 01.2020
Bachelor of Commerce - Human Resources Management
Macquarie University
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